Hiles Construction
Josh personally fields the tough conversations — customers on full builds praise his transparency when setbacks hit.
That kind of personal accountability is worth noting on a four-year-old company where the track record is still being established. The sample is small, so there isn't enough data to speak reliably to consistency across different project types or price points; what it does show is a run of customers who felt well-informed and were happy enough to recommend the business. Before committing, it's worth asking Josh directly about the scale and scope of your bathroom job relative to what the team typically takes on, given that several reviews reference full builds and extensions rather than standalone bathroom work.
Their work
What it's like working with them
Based on a sample of Google reviews (11 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 344 bathroom renovations in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Hiles Construction
Josh Hiles leads this small construction company that bridges the gap between full custom home builds and substantial residential renovations — a range that's unusual for a four-year-old operation. Reviews specifically mention new builds completed from contract to handover in under eight months, alongside renovations and extensions, which suggests the team is equipped for projects that go well beyond a typical bathroom refresh. Josh is consistently named by customers as the face of the work: praised for being transparent about setbacks when they arise, resolving issues quickly rather than letting problems linger, and maintaining communication throughout — qualities that matter most on longer, more complex jobs. The team manages trades rather than operating as solo operators, which means they're coordinating subbies rather than swinging every hammer themselves, so efficient trade management appears to be a core part of how they deliver. Based on the reviews available, Hiles Construction suits homeowners who want a single point of accountability across a renovation or build rather than juggling multiple contractors themselves. If your bathroom renovation is part of a larger home improvement scope — extensions, full interior reworks, or a new build — this setup is likely a better fit than a specialist bathroom-only tiler or fitout team.
Best for: new home builds requiring a single point of accountability, medium-to-large bathroom renovations as part of a broader renovation scope, and homeowners who want transparent communication when unexpected issues arise.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Hiles Construction
What types of projects does Hiles Construction typically take on?+
Based on available reviews, Hiles Construction works across new home builds, renovations, and extensions — not exclusively bathroom work. One customer described a full new build from contract signing in June through to moving in by January, while others mention home renovations and extensions. This suggests the team is set up for larger, multi-trade projects rather than quick single-room fitouts. If your bathroom renovation is standalone and modest in scope, it's worth confirming upfront that they're the right fit for your job size.
Who runs the work on-site and will I deal with the same person throughout?+
Josh Hiles is named directly in multiple reviews as the primary contact and the person customers dealt with throughout their projects. Reviewers specifically call out his communication, reliability, and transparency when issues came up. The business also appears to coordinate subcontractors across trades, so Josh acts as the point of accountability rather than being hands-on with every task. Customers describe this arrangement positively, noting that communication lines stayed open throughout.
What do customers say about pricing?+
One reviewer specifically described Hiles Construction as 'fairly priced,' though the sample of reviews is small and doesn't include detailed pricing breakdowns or comparisons. No reviews mention cost blowouts or disputes over quotes. Given the business handles larger builds and renovations, it's worth getting a detailed itemised quote before proceeding and confirming what's included in the scope — particularly for a bathroom renovation where trades like plumbing and tiling are often subcontracted.
How does Hiles Construction handle problems or delays mid-project?+
This is actually one of the more specific things reviewers mention. One customer on a new build noted that Josh and his team were 'transparent about any setbacks we came across and were quick to resolve any issues.' Rather than avoiding difficult conversations, the feedback suggests Josh communicates proactively when something goes wrong. For a renovation project where unexpected issues behind walls are common, this is a practical thing to probe in your initial conversation — ask how they handle variations and cost changes if scope shifts mid-job.
Does Hiles Construction operate as a licensed building company?+
The business is registered as a company and is GST registered, which indicates a level of formal business structure beyond a sole trader arrangement. However, specific builder's licence details are not displayed in the available data. In Queensland, anyone doing building work over a certain value must hold a QBCC licence — it's worth asking Josh directly for his QBCC licence number and verifying it on the QBCC public register before signing any contract.