MYBUILD Group
Nicole and Manu guide clients through tile selection in-store — an unusual hands-on touch that multiple customers credit for making their renovation feel effortless.
The ratings trajectory is worth noting honestly: two reviews describe serious tile defect disputes where cracked marble was used and remediation became protracted and contentious, including one involving warranty claim refusals — though these represent 2 of 21 reviews in the sample, which is at the threshold rather than a widespread pattern. Before committing, it's worth asking MYBUILD directly how they handle defect remediation in writing, and confirming tile inspection occurs before installation, especially for expensive natural stone.
Their work
What it's like working with them
Based on a sample of Google reviews (25 total)
“Manu and Nicole could not have been more helpful if they tried”
“staff visited some of the bathroom and tiling stores with me to assist in the design process”
What they help with
Based on what their customers hired them for
How they stack up
Context from 344 bathroom renovations in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About MYBUILD Group
MYBUILD Group operates across both residential bathroom renovations and broader construction — including unit builds, staircase installs, commercial office fitouts, and crane logistics — making them a general contractor who happens to specialise heavily in bathrooms rather than a bathroom-only trade. Within the team, Manu is the name most praised for hands-on workmanship, communication, and going above and beyond to resolve small issues during active jobs; Beau is the owner who handles client comfort and broader project management; while Nicole and Deb are singled out for guiding clients through the selections process — accompanying homeowners to tile and bathroom stores to help match fixtures, grout, and finishes. Lee and Des receive a specific shoutout for keeping commercial projects on time and within budget. For homeowners anxious about the renovation process, the team's approach of daily clean-ups, advance notice before each trade arrives, and active help shortlisting fixtures appears to reduce the typical overwhelm of a full bathroom strip-out and rebuild. They've completed full ensuite renovations in just over three weeks, simultaneous dual-bathroom renovations, and projects for first-time renovators who needed extra reassurance — suggesting they're well-suited to scope-heavy jobs where hand-holding through the process matters as much as the finished product.
Best for: full bathroom strip-and-rebuild renovations where guided tile and fixture selection is needed, first-time renovators who want active project communication, and homeowners with scope-heavy jobs requiring coordination across multiple trades.
Location
Often needed together
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Claim This Profile — Free →Common questions about MYBUILD Group
What does MYBUILD Group specialise in?+
MYBUILD's core work is full bathroom renovations — stripping and rebuilding bathrooms from scratch, including tiling, shower screens, basins, and fixture selection. Beyond bathrooms, reviews confirm they also handle broader residential construction like staircase builds, unit construction, concrete driveways, and commercial office fitouts in the Cairns area. They appear to position themselves as a general contractor with a strong bathroom renovation focus rather than a bathroom-only specialist. If your job sits outside bathrooms, it's worth calling to confirm current capacity.
Who are the key people I'd be working with at MYBUILD?+
Reviews name several team members in specific roles. Manu is the most frequently mentioned for hands-on trade work and client communication during active jobs — multiple reviewers highlight he answers calls readily and resolves issues promptly. Nicole assists clients through the selections process, including accompanying them to tile and bathroom stores. Deb is praised for keeping clients informed at each stage. Beau is the owner and is involved in client-facing reassurance, particularly for first-time renovators. Ben is mentioned as a site manager who stays ahead of issues before they escalate.
How long does a typical bathroom renovation take with MYBUILD?+
One reviewer notes a full bathroom renovation was completed in just over three weeks, and another had two bathrooms renovated simultaneously. Reviews suggest they provide upfront scheduling, communicate when tradespeople are arriving, and give advance notice of any changes to the daily plan. Minor delays are mentioned in at least one review as expected for projects of this scope. Getting a written timeline before work begins is a sensible step given the scale of a full renovation.
What do customers say about how MYBUILD handles problems during a job?+
Most reviews describe smooth projects with issues resolved quickly when flagged. However, two separate reviewers had disputes over cracked tiles being installed — in both cases, MyBuild initially contested responsibility before agreeing to some rectification work. One reviewer reported ongoing delays and incomplete replacement, and another described difficulty processing a warranty claim post-completion. These are a minority of the 25 total reviews, but if your job involves expensive materials like natural stone, it's worth asking upfront how they inspect tiles before installation and what their defect remediation process looks like in writing.
Does MYBUILD assist with choosing tiles and fixtures, or do I need to source those myself?+
Based on multiple reviews, MYBUILD actively helps clients through the selections process — staff members, specifically Nicole, have accompanied homeowners to tile stores, bathroom showrooms, and suppliers to assist with matching tiles, grout, and fittings. Reviewers describe this as making the process feel manageable rather than overwhelming. This appears to be a standard part of their service rather than an optional add-on, though confirming the extent of this support when you get your quote is worthwhile.