Get Shorty Carpet & Upholstery Care
Shorty once advised a customer to try cleaning their own rug before spending a cent — and then handled it professionally when it needed more work.
The standout detail is Shorty's approach to pricing transparency: at least one customer explicitly notes he recommended a self-cleaning attempt before accepting money, which is the kind of behaviour that's hard to fake across an independent review pool. Emma draws consistent praise for taking time to understand the specific material she's working with before choosing a cleaning method — worth asking about if you have delicate or synthetic upholstery. For a business operating for close to 19 years with no negative feedback on record, the small review count is the main caveat; confirm current availability and service area directly before booking.
What it's like working with them
Based on a sample of Google reviews (6 total)
“Emma recently cleaned our rugs and our mattress”
What they help with
Based on what their customers hired them for
How they stack up
Context from 304 carpet cleanings in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Get Shorty Carpet & Upholstery Care
Run as a partnership by two named technicians — Shorty and Emma — Get Shorty divides its work clearly between them: Shorty handles carpet and rug cleaning, often providing upfront advice on whether a job truly needs professional treatment before charging a cent, while Emma takes on upholstery, rugs, and mattresses, approaching each item with what customers describe as a perfectionist's attention to fabric type and cleaning method. What stands out operationally is Shorty's willingness to coach customers through DIY attempts before booking a paid job — an uncommon practice that speaks to a service-first rather than revenue-first approach. The business also offers a pickup-and-return service for rugs, which suits homeowners who can't easily transport bulky items. With nearly two decades of operation in the Westcourt area, they work primarily in the residential space — couches, mattresses, rugs, and carpets rather than commercial contracts. They're particularly well-suited to homeowners dealing with stubborn, long-standing stains on soft furnishings, given the specific praise for removing marks that had resisted prior treatment.
Best for: residential upholstery and mattress cleaning where fabric type matters, homeowners with stubborn long-standing stains, and anyone wanting honest advice on whether professional cleaning is actually necessary before committing to a booking.
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Claim This Profile — Free →Common questions about Get Shorty Carpet & Upholstery Care
Who actually does the cleaning at Get Shorty — is it owner-operated?+
The business runs as a partnership between two technicians. Shorty, who appears to be the founding operator, handles carpet and rug work and is noted in reviews for his professional advice and customer service. Emma handles upholstery, rugs, and mattress cleaning and is specifically praised for assessing each material type before choosing a cleaning method. Reviews mention both by name and independently, so it's worth asking which technician will attend your job when you book.
Does Get Shorty clean mattresses and couches as well as carpets?+
Yes — reviews explicitly mention mattress cleaning, couch and sofa cleaning, and rug cleaning alongside carpet work. One customer had their rugs and mattress done in the same visit by Emma. The business name references carpet and upholstery care, so soft furnishings appear to be a genuine focus rather than an add-on service.
What do customers say about pricing at Get Shorty?+
Pricing feedback is positive in the reviews available. One customer specifically highlights a 'VERY reasonable price' for rug cleaning, and notably, Shorty is described as recommending a DIY cleaning attempt before booking a professional job — suggesting he won't push for paid work when it isn't needed. That said, only 6 reviews mention pricing anecdotally, so confirm current rates directly when you enquire.
Can Get Shorty pick up and return rugs rather than cleaning them on-site?+
At least one customer review describes a pickup-and-return service for a rug, with the item returned quickly and at a reasonable price. This is useful if your rug is large or difficult to move. Reviews don't specify whether this applies to all rug sizes or distances, so it's worth confirming when you call whether pickup is available for your location and rug type.
Are they able to remove old or stubborn stains?+
Two customers specifically mention stain removal success — including one who had stains that 'had been there for years.' Emma is praised in that review for taking time and effort to treat long-standing marks. Reviews don't detail the specific stain types treated, so if you have a particularly difficult stain, describe it when you contact them so they can advise on realistic outcomes before you book.