Arnel Fencing Warehouse
One of the region's deepest stocks of gate hardware and fencing accessories, with named staff who've helped customers track down components no one else carried.
Five separate reviewers describe contractor no-shows or quotes that were promised but never arrived, and a further five describe installation defects (gates that couldn't latch, posts that bent, fences lower than grade) that the business declined to fix. That's a meaningful pattern across roughly a third of the sample, and it's worth factoring in if you're planning a full managed installation rather than a supply-only purchase. The practical takeaway: if you're sourcing materials, gate hardware, or fencing components yourself, Arnel's depth of stock and knowledgeable counter staff make it a strong first call. If you want them to manage the full job, ask upfront which contractor will be assigned, get a firm timeline in writing, and confirm the complaints process before paying a deposit.
Their work
What it's like working with them
Based on a sample of Google reviews (42 total)
“more hinges, locks and fencing accessories than I have ever seen”
What they help with
Based on what their customers hired them for
How they stack up
Context from 334 fencings in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Arnel Fencing Warehouse
Arnel Fencing Warehouse is one of the few fencing specialists in the Cairns region operating as both a retail supply store and a project coordinator — meaning you can walk in, buy individual components, or have them organise a full installation through their network of contractors. The product range is genuinely extensive: multiple reviewers single out the sheer depth of hinges, locks, gate hardware, and fencing accessories as something they couldn't find matched anywhere else in the region, and the store has been trading for around 26 years. Key staff mentioned by name include Mick, who gets praise for hands-on help with sourcing and loading; Kristy and Peppi, who handled a complex multi-phase fencing project and are described as highly accommodating through ongoing changes; Brian, noted for knowledgeable phone consultations on larger roofline and structural queries; and Richard, flagged for saving a customer money at point of sale. For those on rural or semi-rural properties outside Cairns — where finding any fencing contractor willing to travel has proven genuinely difficult — reviewers note that Arnel can connect customers with trusted contractors like Pat from MBH Constructions, who completed a remote-property fence on time and on budget. The store appears strongest as a DIY supply destination and as a coordinator for straightforward residential fencing and gate projects within the Cairns area.
Best for: DIY homeowners sourcing hard-to-find gate hardware and fencing accessories, rural and semi-rural Cairns properties needing a supplier willing to service remote locations, and customers with straightforward residential fencing supply needs who can manage their own contractor.
Location
Often needed together
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Claim This Profile — Free →Common questions about Arnel Fencing Warehouse
Is Arnel Fencing Warehouse primarily a supply store or do they also install fences?+
Both, but with different track records. The retail store carries an extensive range of fencing materials, posts, gate hardware, hinges, and accessories — and this is where customer satisfaction is most consistently positive. They also coordinate installations through a network of contractors, and for some customers this has worked well, particularly on rural properties where other companies wouldn't travel. However, a notable number of reviewers report issues with the managed installation side, including contractor no-shows and post-installation defects, so it's worth clarifying contractor details and timelines before committing to a full project.
Which staff members are most recommended, and what are they known for?+
Several staff members are mentioned by name across reviews. Mick is praised for helping track down specific products and assisting with loading. Kristy and Peppi are highlighted for managing a complex, multi-phase fencing project with patience through many changes. Brian is noted for being knowledgeable on the phone for larger structural queries. Richard is mentioned for finding savings at the counter. If you have a complex or unusual requirement, asking for one of these names by name when you visit or call may improve your experience.
Does Arnel Fencing service properties outside Cairns City?+
At least one reviewer specifically notes that Arnel was willing to service a rural property about an hour outside Cairns when other fencing businesses had refused or repeatedly cancelled. They connected that customer with a contractor (Pat from MBH Constructions) who completed the job on time and on budget. That said, experiences with the contractor coordination side vary more widely than the in-store supply experience, so if you're on an outer-Cairns property, it's worth confirming contractor availability and travel willingness before committing.
What do reviews say about pricing at Arnel Fencing Warehouse?+
Pricing feedback is mixed but leans reasonable for most customers. Several reviewers mention competitive or fair pricing on materials, and one notes staff actively saved them money at the counter. One reviewer simply described them as 'over priced,' and one noted they received quality materials at a 'great price' for a full property project. There's no strong pattern of pricing complaints in the sample, but for larger jobs it's worth getting a fully itemised quote in writing before proceeding.
What should I confirm before booking a full fencing installation through Arnel?+
Based on the review patterns across 31 reviews, a few things are worth locking down before you pay a deposit. Ask which specific contractor will be assigned to your job and check their availability directly. Get a written timeline with milestones rather than a verbal commitment, as multiple reviewers report quoted start dates that were never honoured. Confirm the process for raising defects or errors after installation — several reviewers found it difficult to get issues addressed once the job was complete. Getting these details in writing from the outset appears to separate the positive experiences from the negative ones.