Cairns CCTV Security
Kostas has returned to fix customer issues a year after install — at no extra charge.
That's rare enough in the trades that it's worth factoring in when comparing quotes. The family-run structure means you're dealing with Kostas and Nancy directly on site, not a crew of subcontractors — reviewers consistently link this to the care taken with cable routing, cleanup, and the patient handover process. One reviewer also notes that Kostas saved them thousands by repairing an existing system that a competitor said needed full replacement, so if you have an older setup that's playing up, it's worth getting his assessment before committing to a new install.
Their work
What it's like working with them
Based on a sample of Google reviews (48 total)
“attention to detail, including the fact that they cleaned up thoroughly”
What they help with
Based on what their customers hired them for
How they stack up
Context from 357 security & cctvs in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Cairns CCTV Security
Kostas (Constantinos) and his wife Nancy run Cairns CCTV Security as a hands-on family operation, handling everything from the initial free site assessment through to post-installation walkthrough and ongoing remote support. Kostas focuses on system design and troubleshooting — he'll diagnose and repair existing CCTV setups that other installers have written off as unserviceable, saving customers the cost of full replacements. The business primarily serves residential properties across Cairns and surrounds, including two-storey homes, units, sheds, and properties under construction, but also takes on commercial jobs. HikVision cameras and professional-grade intercom systems are their go-to products, and multiple reviews specifically mention the night-vision clarity and phone app integration as highlights of the finished result. What sets them apart operationally is the combination of same-day or short-notice response, working on weekends and public holidays when needed, and a genuine handover process where customers are walked through the full system before Kostas and Nancy leave the site.
Best for: homeowners wanting a complete CCTV and alarm install with hands-on training included, customers needing fast turnaround or weekend availability, and anyone with a faulty existing system they want assessed before committing to a replacement.
Location
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Claim This Profile — Free →Common questions about Cairns CCTV Security
What areas does Cairns CCTV Security cover?+
Reviews mention jobs across Cairns North, Trinity Beach, Yarrabah, and apartment complexes in the broader Cairns region. The business is based in Cairns North and appears willing to travel to surrounding suburbs for both residential and commercial installs. If you're outside the immediate Cairns area, it's worth calling Kostas directly to confirm coverage — reviewers in more remote locations like Yarrabah have been served without issue.
Can Cairns CCTV Security repair or upgrade an existing system, or do they only do new installs?+
Kostas handles repairs and upgrades to existing systems, and at least one reviewer specifically notes he saved them thousands by fixing a CCTV setup that another company had said needed full replacement. He's also cited for adding cameras to existing systems and resolving login and access issues for past customers. If you have an older system that's failing, it's worth getting his assessment before assuming you need to start from scratch.
How quickly can Cairns CCTV Security quote and install?+
Multiple reviewers mention receiving a same-day quote and having the installation completed within days of first contact. Kostas has also been noted for accommodating short-notice requests and working on weekends and public holidays when urgency required it. While timeframes will naturally vary with workload, the pattern across 48 reviews points to faster turnaround than many competitors in the area.
What camera brands and systems does Cairns CCTV Security use?+
HikVision is the primary brand referenced across reviews, with customers specifically praising the night-vision clarity and day image quality. Kostas also supplies and installs intercom systems and integrates WiFi boosters where needed for camera coverage. The finished systems are set up with phone app access, and Kostas walks customers through remote viewing before completing the job.
Does Cairns CCTV Security provide support after the installation is done?+
Post-installation support is one of the most consistently mentioned strengths across the 48 reviews. Customers describe Kostas returning to the property to reposition cameras, coming out to resolve app login issues a year after install, and assisting after hours when footage access was needed. He's described as reachable by phone and willing to help remotely or on-site when problems arise — which reviewers contrast favourably with other providers they've used.