Fusion Solution Services
Customers call out Luke by name for showing up on time and explaining the system before he leaves.
The two positive reviews point to the same core strengths: Luke shows up when he says he will, fixes the problem, and takes time to explain the system before leaving. One reviewer specifically flagged pricing as competitive, which is useful context in a market where security installs can vary widely. There is one negative review in the pool describing a quote that was never followed up and a difficult phone interaction, but with just three reviews total, a single complaint carries outsized weight — it may reflect a one-off situation rather than a pattern. Before booking, it's worth calling directly to confirm current availability and turnaround time on formal quotes, especially for larger jobs.
Their work
What it's like working with them
Based on a sample of Google reviews (3 total)
“the prices were certainly competative”
What they help with
Based on what their customers hired them for
How they stack up
Context from 357 security & cctvs in Cairns
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Fusion Solution Services
Luke is the name behind Fusion Solution Services, a sole trader operation offering residential security and CCTV work in the Manunda area. Based on the small number of reviews available, Luke is mentioned directly by satisfied customers for punctuality and efficient problem-solving — arriving on time and resolving issues without fuss. The business has handled home security upgrades, and one customer specifically praised the thoroughness of the post-installation walkthrough, where everything was explained before the technician left. That same customer noted competitive pricing, which is worth keeping in mind when gathering quotes in the Cairns region. The business has been operating for around nine years and is GST-registered, suggesting it handles jobs of reasonable scale — though as a sole trader, availability may depend on Luke's schedule. Given the thin review record, this is a business worth a direct conversation with before committing, particularly to gauge responsiveness to your specific job.
Best for: residential CCTV installations where you want a clear explanation of the system on completion, home security upgrades in the Manunda and Cairns area, and straightforward repair jobs where punctual arrival matters.
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Claim This Profile — Free →Common questions about Fusion Solution Services
What kind of security work does Fusion Solution Services handle?+
Reviews mention home security upgrades and camera system repairs, suggesting a focus on residential CCTV and security installations. One customer had their entire home security system upgraded and received a full walkthrough of the new setup on completion. As a sole trader operating under the Security & CCTV category, the scope appears to be primarily residential rather than large commercial projects. For specific job types — such as alarm systems or integration with smart home tech — it's worth confirming with Luke directly.
What do customers say about Luke's pricing?+
One customer described the pricing as 'certainly competitive,' which is a useful signal in a regional market like Cairns where security installation costs can vary. No other reviews comment specifically on cost, so it's hard to draw a firm conclusion from just one mention. With only three reviews in total, the sample is too small to call this a consistent pattern. It's worth getting a formal written quote and comparing with at least one other provider before committing.
Is Fusion Solution Services reliable for turning up on time?+
Two of the three available reviews mention punctuality positively — one reviewer specifically noted Luke 'arrived on time' and another praised the team as 'prompt on arrival.' That's a consistent signal across the limited review history available. As a sole trader, scheduling can sometimes be less predictable than a larger team, so confirming a specific arrival window when you book is a practical step. The business has been operating for around nine years, which suggests an established local presence.
How does Fusion Solution Services handle quotes and communication?+
This is the one area where the review record is mixed. One customer reported a frustrating experience where a formal quote was never sent following an initial estimate, and a follow-up call left them feeling dismissed. That said, this is a single account from three total reviews, so it's hard to know whether it reflects how the business typically operates. When reaching out, it's worth requesting a written quote with a clear turnaround time so there's no ambiguity about next steps.
Does Fusion Solution Services explain how the security system works after installation?+
Yes — at least one customer specifically praised the post-installation walkthrough, noting the technician explained 'everything that needed to be known when they were finished.' This kind of handover is especially useful if you're not familiar with the equipment. Reviews don't mention any printed guides or remote support after the job, so if ongoing technical assistance matters to you, ask about it upfront. The business is GST-registered, which typically means it's equipped to handle more involved residential setups.