Heightened Security Solutions
Over a decade of named event partnerships — from AFL finals to national concerts — sets this Cairns security firm apart.
The AFL Cairns partnership alone spans over a decade, and multiple reviews describe multi-year relationships covering conventions, festivals, and national-level events — that kind of repeat business from named organisations is a meaningful signal of reliability at scale. Four reviews in the sample do raise concerns about individual guard conduct — including aggressive behaviour and a failure to follow up on a formal complaint — and while these are a minority of the 42 total, they're worth factoring in, particularly if you're hiring for a sensitive or vulnerable-person context. If you're considering them for event or venue security, it's worth asking Troy directly about guard selection and complaint escalation processes. This is a commercial-grade operation; homeowners with standard residential security needs may find a better fit elsewhere.
Their work
What it's like working with them
Based on a sample of Google reviews (42 total)
“professional, reliable all the time and offer solutions to problems”
“used Troy and his team for numerous events and functions over the past 3 years”
What they help with
Based on what their customers hired them for
How they stack up
Context from 357 security & cctvs in Cairns
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Heightened Security Solutions
Troy Jacques leads this Cairns-based security firm, and his name appears repeatedly across long-term event partnerships — AFL Cairns, CityLife Cairns Media, and the Cairns Convention Centre among them — suggesting he's the primary relationship manager and strategic lead. The business specialises in large-scale event security, with verified work across concerts, international cricket, Nitro Circus, major expos, and community sporting finals, which puts them in a different league from residential alarm installers or basic guard-hire companies. Rick is named alongside Troy in the AFL Cairns partnership review, indicating a co-leadership structure that handles high-volume event logistics rather than ad hoc callouts. Beyond events, reviewers mention patrol services, CCTV monitoring, and venue security — making this a multi-service operation suited to commercial clients and event organisers more than the typical homeowner needing a doorbell camera installed. Individual guards have also drawn specific praise for off-duty helpfulness, including one who accompanied a patient to hospital after a fall at Cairns railway station — a detail that speaks to staff culture rather than just contracted performance. Homeowners with a commercial property, retail venue, or large-scale event to secure in the Cairns and Far North Queensland region are the clearest fit here.
Best for: large-scale event and concert security in the Cairns region, long-term venue security partnerships, and commercial operators needing multi-service coverage including patrols and CCTV monitoring.
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Claim This Profile — Free →Common questions about Heightened Security Solutions
What types of events has Heightened Security Solutions worked on?+
Reviews from named clients cover a wide range of large-scale events including national AFL fixtures, international cricket matches, Nitro Circus, concerts, major expos at the Cairns Convention Centre, food and wine festivals, and arts laneway projects. The AFL Cairns partnership has run for over a decade, suggesting deep familiarity with high-volume crowd management in this region. Their own marketing and reviews also reference local community events and sporting finals. If your event is smaller or more intimate, it's worth confirming they take on that scale of work.
Who leads the team at Heightened Security Solutions?+
Troy Jacques is named across multiple independent reviews as the director and primary point of contact — praised for listening to client needs, delivering on commitments, and maintaining a professional operation. Rick is also mentioned by AFL Cairns as part of the leadership team. Reviews suggest Troy is directly involved in client onboarding and planning rather than being a purely back-office figure, which several clients cite as a reason they keep returning.
Does Heightened Security Solutions cover residential or home security needs?+
Based on the reviews available, the business is strongly oriented toward commercial venues, large events, patrol services, and CCTV monitoring rather than residential installations or home alarm systems. None of the 42 Google reviews mention domestic or home security work. Homeowners looking for residential CCTV installation or alarm monitoring should confirm directly whether this falls within their current service scope.
What areas does Heightened Security Solutions service?+
They're based in Cairns North and multiple reviews reference work across Cairns CBD venues, the Cairns Convention Centre, the Wharf Terminal, Cairns railway station, and regional sites like Gordonvale. One reviewer describes them as 'the pick of security companies in Cairns and FNQ,' suggesting coverage across Far North Queensland more broadly. If you're outside the immediate Cairns area, it's worth confirming availability for your specific location before committing.
Have there been any concerns raised about staff conduct?+
Four reviews in the sample raise concerns about individual guard behaviour, including descriptions of aggressive conduct and one account of a formal complaint not being followed up. These represent a minority of the 42 total reviews, and the overwhelming majority of feedback is strongly positive — particularly from repeat commercial clients. If you're hiring for a context involving vulnerable people or sensitive environments, it's reasonable to ask Troy directly about staff vetting, training standards, and how complaints are handled.