Kitset Assembly Services Australia
Nearly every reviewer names their technician — Shane, Racheal, Liam, Glenn — and maps them to a specific skill.
Sauna installs dominate the review pool, covering barrel, traditional, and infrared units, and the team routinely coordinates with the customer's electrician and walks them through ongoing maintenance — steps that aren't always included in a basic assembly quote, so worth confirming upfront. The franchise model means consistent presentation (branded vehicles, uniforms, quoted arrival windows), and no reviewer in this sample flagged a pricing dispute or unexpected charge — though getting a written quote before booking is always sound practice for jobs involving custom bases or multi-person crews.
Their work
What it's like working with them
Based on a sample of Google reviews (158 total)
“Shane and Riley were absolutely brilliant to deal with”
“really quick with his response and booking the installation”
“Left the area clean”
What they help with
Based on what their customers hired them for
How they stack up
Context from 10 furniture assembly & tv mountings in Canberra
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Kitset Assembly Services Australia
Kitset Assembly Services Australia operates as a franchise network, meaning you're likely to get a named technician — Shane, Racheal, Liam, Glenn, James, Arsh, or one of several others — rather than an anonymous crew, and reviews map each person to specific strengths. Shane Quinlan (often paired with son Riley) is the name that appears most across sauna installs, flat-pack furniture, and shed builds, and reviewers single him out for product knowledge and post-install care guidance. Racheal is praised for physical endurance and training new hires on the job; Liam stands out for communication before and during complex installs like studio buildings and trampolines; Glenn handles umbrella rigging and tricky outdoor furniture positioning. The work they're most often called for goes well beyond flat-pack furniture: outdoor saunas (barrel, traditional, and infrared), kit sheds up to large-format sizes, greenhouses, outdoor fireplaces, gym equipment, and trampolines — including dismantling and reassembling them during a house move. Most jobs include a post-install walkthrough covering operation and maintenance, which several customers specifically called out as unexpectedly useful. The franchise structure means branded vehicles and uniforms are standard, and multiple reviewers noted the team cleaned up on completion — useful context if you're bringing them into a furnished home.
Best for: outdoor sauna installation requiring electrician coordination, large kit shed and greenhouse assembly with custom bases, and flat-pack furniture or gym equipment jobs where you want a named, accountable technician.
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Claim This Profile — Free →Common questions about Kitset Assembly Services Australia
What types of jobs does Kitset Assembly Services Australia handle most often?+
Based on the review sample, outdoor sauna installation is the most frequently mentioned job — covering barrel, traditional, infrared, and large-format units from brands like Alpine Spas and Kiva Wellness. Kit shed and greenhouse assembly comes up regularly too, including jobs where the team built a custom timber base for added stability. Flat-pack furniture, trampolines, gym equipment, and outdoor fireplaces also appear across multiple reviews, so their scope goes well beyond standard furniture assembly.
Will I get the same technician every time, and can I request someone specific?+
Kitset operates as a franchise, so technicians vary by job and location — Shane Quinlan (often with Riley), Racheal, Liam, Glenn, James, and Arsh are among those named across recent reviews. Because technicians are identified by name in most reviews, you can ask the coordinator which technician would handle your job and look up their track record. Racheal and the booking coordinator (also named Racheal in some reviews) are both praised for responsiveness at the scheduling stage.
Do they help coordinate with an electrician for sauna installs?+
Several reviewers specifically mention the Kitset team working alongside their electrician or arranging to be available when the sparky arrived the following day. One reviewer noted that the installer 'worked closely with my Sparky to make sure the sauna has the best appearance.' It's worth confirming this coordination is included when you book, as the extent of support may depend on the individual technician and job scope.
What do customers say about pricing?+
Reviews consistently describe the pricing as 'fair,' 'reasonable,' and 'worth every cent,' though no specific figures are mentioned. One customer noted they appreciated not having to spend 'two weeks doing what these guys did in one day,' framing the fee in terms of time saved. No reviewer in the 50-review sample flagged unexpected charges or disputed costs, but getting a written quote before booking — especially for multi-person jobs or those requiring custom bases — is always advisable.
Do they offer any aftercare or follow-up service after installation?+
Multiple reviewers call out a post-install walkthrough covering operation and maintenance as a genuine highlight — particularly for sauna installs. One customer mentioned Shane and Riley offer an annual re-oiling service and they'd signed up for it. Another reviewer noted that a technician came back after a shed had been filled to adjust the levelling without any issue. Confirm with the coordinator what aftercare is included for your specific job type.