ACT Pool and Spa Care Repairs and Renovations
Technical expertise praised but multiple customers report billing before completion and scheduling reliability issues.
From 240 Google reviewsMultiple customers mention being charged for incomplete work, receiving invoices before jobs finish, and struggling to get warranty issues resolved. The business appears to work well for straightforward equipment replacements where customers can closely monitor progress, but larger renovation projects seem prone to delays and communication breakdowns.
Their work
What it's like working with them
Based on a sample of recent customer reviews (240 total)
“He knows his stuff and gave good advice”
“invoiced before the job was completed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 73 pool maintenances in Canberra
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About ACT Pool and Spa Care Repairs and Renovations
Oliver De Guía Ross runs this pool maintenance operation, handling everything from equipment installations to green pool recoveries across the ACT region. The business specialises in modern pool system conversions, particularly 'naked' freshwater systems and automated pool controllers, alongside traditional chlorinator and pump replacements. Reviews consistently mention Oliver's technical knowledge around equipment sizing and chemical balance, though customers report mixed experiences with project management and scheduling reliability. The company uses subcontractors for installations, with team members like Wayne, Alex, and Justin mentioned for equipment work. Oliver tends to be highly responsive initially but communication patterns vary significantly once jobs are underway, making them better suited for customers who prefer detailed written agreements and clear project timelines.
Best for: straightforward equipment replacements where customers can closely monitor progress, pool chemical advice and consultation, and emergency pool cleaning services when scheduling flexibility isn't critical.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about ACT Pool and Spa Care Repairs and Renovations
What do customers say about ACT Pool and Spa Care's pricing?+
Reviews show mixed feedback on pricing, with some customers finding quotes competitive while others report significant markups on equipment - one customer noted a pump quoted at $980 that they could buy directly for $325. Multiple reviews mention unexpected charges being added to invoices and billing occurring before work completion. Customers recommend getting detailed written quotes that break down equipment costs separately from installation fees.
How reliable is their scheduling for pool equipment installations?+
Scheduling appears to be a significant challenge based on customer feedback. Multiple reviews mention jobs being rescheduled 5+ times, promised start dates being missed by weeks, and technicians not showing up for confirmed appointments. While initial response times are often quick, customers report that maintaining consistent communication and meeting scheduled dates becomes problematic once deposits are paid.
Does Oliver handle installations personally or use subcontractors?+
Reviews indicate that Oliver typically handles consultations and quotes personally, but actual installation work is completed by subcontractors including team members named Wayne, Alex, and Justin. Some customers report quality issues with subcontractor work, including damaged equipment and installations requiring multiple return visits. Oliver's direct involvement in hands-on work appears limited to smaller service calls.
What should I know about warranty and after-sales service?+
Customer experiences with warranty service are notably poor according to reviews. Multiple customers report difficulty getting warranty issues addressed, with Oliver sometimes refusing to return for installation problems or trying to sell new equipment instead of honoring warranties. Several reviews mention that getting proper warranty documentation can be challenging, and follow-up service becomes difficult once final payments are made.