Canberra Pools
Brad and Joel are repeatedly mentioned by name for solving pool problems other suppliers couldn't handle.
From 26 Google reviewsRecent reviews show more mixed experiences, with several customers reporting communication issues and missed callbacks alongside continued praise for product expertise. The business appears well-established with deep technical knowledge, but homeowners should confirm response timeframes upfront.
Their work
What it's like working with them
Based on a sample of recent customer reviews (26 total)
“Great service and advice from Brad and Joel”
“promised call backs multiple times”
What they help with
Based on what their customers hired them for
How they stack up
Context from 73 pool maintenances in Canberra
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Canberra Pools
Brad leads the team at this established pool maintenance business, with Joel frequently mentioned for parts sourcing and technical expertise. Reviews suggest they specialise in both routine maintenance and complex custom pool rebuilds, with customers praising their ability to work with vintage equipment that other suppliers can't service. Several reviews highlight their diagnostic skills, with one customer noting they received incorrect advice elsewhere before getting the right solution here. The team appears to focus heavily on product knowledge and honest recommendations rather than high-pressure sales, with one reviewer specifically noting the 'no pressure, genuine experience.' They also handle pool equipment installations including blanket systems and filter replacements.
Best for: custom and vintage pool equipment service, technical problem-solving, and honest product recommendations without sales pressure.
Location
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Claim This Profile — Free →Common questions about Canberra Pools
Who are the key technicians at Canberra Pools?+
Brad appears to lead the team, with Joel frequently mentioned for parts sourcing and technical advice. Multiple customers specifically name both Brad and Joel in their reviews for providing knowledgeable service and going the extra mile to find solutions. One customer noted Joel's exceptional effort to find filter parts just before Christmas.
Can Canberra Pools work on older or custom pool systems?+
Yes, several reviews specifically mention their ability to work with vintage equipment that other suppliers can't service. They've also handled custom pool rebuilds with customers praising their attention to detail. One reviewer noted they were able to help despite the 'vintage status' of their equipment.
What do customers say about Canberra Pools' communication?+
This appears to be inconsistent based on recent reviews. While many praise the technical expertise, some customers report issues with promised callbacks not happening and lack of follow-up communication. It's worth confirming response timeframes and communication preferences when booking.
How does Canberra Pools compare to other pool services in Canberra?+
Multiple customers mention choosing them after poor experiences with other Canberra pool businesses, praising their honest approach and technical knowledge. One reviewer specifically noted getting 'wrong advice from another well known pool business' before getting the right solution here. However, some customers have switched to competitors due to communication issues.