Swimart Belconnen
Offers free water testing with detailed printouts but communication and scheduling reliability varies significantly.
From 59 Google reviewsHowever, nearly one-fifth of recent reviewers report significant communication issues including unreturned calls, missed appointments, and management changes that have affected service consistency. The business appears to excel at technical knowledge and product advice but struggles with operational reliability—something to clarify directly when booking services.
Their work
What it's like working with them
Based on a sample of recent customer reviews (59 total)
“They don't answer phones and never call when they are coming”
What they help with
Based on what their customers hired them for
How they stack up
Context from 73 pool maintenances in Canberra
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Swimart Belconnen
Swimart Belconnen operates as both a retail pool store and service provider, with staff like James (manager), Dave, Subarna, and field technicians including Rob, Van, and Trinity handling equipment repairs and regular maintenance. The business offers free water testing with detailed printouts explaining exactly what chemicals are needed, plus equipment sales ranging from filters and pumps to heat pumps and pool covers. Their service approach involves thorough explanations—customers consistently mention staff taking time to walk them through pool operations and maintenance requirements rather than rushing transactions. Recent management changes have created some inconsistency in service delivery, with several longtime customers noting the departure of popular staff member James who moved to Capital Country Pools. The business handles both emergency equipment failures (pump, filter, chlorinator breakdowns) and ongoing maintenance contracts, though communication around scheduling and follow-up appears to be a recurring challenge.
Best for: free water testing and chemical advice, equipment sales with detailed explanations, and customers who value technical expertise over scheduling reliability.
Location
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Claim This Profile — Free →Common questions about Swimart Belconnen
Does Swimart Belconnen offer free water testing?+
Yes, multiple customers mention getting free water testing with detailed printouts explaining exactly what chemicals are needed. Staff like Subarna and Dave are noted for taking time to explain test results thoroughly. Customers say this free service helped them understand their pool maintenance needs better, and they then purchased the recommended treatments from the store.
Who are the key staff members customers recommend?+
James (the manager) and Dave are most frequently mentioned by name for their knowledge and helpfulness with both sales and service issues. Field technicians Rob, Van, and Trinity are praised for maintenance work, with Rob specifically noted for over a year of punctual, quality pool servicing. However, some reviews mention that popular staff member James left to join Capital Country Pools.
What do customers say about Swimart Belconnen's communication?+
Communication appears inconsistent based on reviews. Some customers praise text updates like 'James is on his way and estimated to arrive in 11 minutes,' but nearly a fifth of reviewers report problems with unreturned calls, missed appointments, and poor phone responsiveness. Recent management changes seem to have affected service consistency, so confirming appointment details directly is recommended.
What types of pool equipment does Swimart Belconnen service?+
Reviews mention repairs and installations for pool pumps, filters, chlorinators, heaters, heat pumps (including Aquatight Invertermax models), and spa equipment. They also sell and install pool covers, robotic cleaners, and provide equipment troubleshooting. Customers note staff expertise in Waterco equipment specifically, and the business handles both emergency breakdowns and routine equipment replacements.