About The House
John absorbed unexpected extra asbestos mid-job at no extra charge — multiple customers name this as the reason they came back.
John is named repeatedly as the person who sets that tone: he shows up on Sundays for quotes, explains removal procedures clearly to anxious homeowners, and is credited by one reviewer for helping them decide whether an old property was even worth purchasing. Jackie and Christine in the office are called out separately for quick responses and smooth paperwork — the business was one of the few asbestos companies several reviewers say actually called them back. Builders and project managers using About The House as a subcontractor specifically mention the clean handover and courtesy letters sent to neighbours as reasons they recommend them to clients.
Their work
What it's like working with them
Based on a sample of Google reviews (111 total)
“site was spotless after completion”
“didn't come and ask for more money or take short cuts”
“certifications etc”
What they help with
Based on what their customers hired them for
How they stack up
Context from 186 asbestos removals in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About About The House
Run by John and Jackie as a family operation, About The House covers the full asbestos lifecycle — from NATA-accredited testing and inspection reports through to licensed removal and independent clearance certification — making them a single point of contact for homeowners who don't want to juggle multiple contractors. John handles site quotes and removal work, often attending on weekends to fit around homeowners' schedules, while Jackie and office staff (Christine is named across multiple reviews) manage bookings, documentation, and neighbour courtesy letters. The crew tackles everything from bathroom and laundry strip-outs ahead of renovations to full fibro eave-and-gable removals, garage demolitions, subfloor work, and roof linings — including technically demanding jobs like extracting sheets compressed between timber beams and brickwork, which drew praise from an independent inspector. Teams use triple-stage vacuums and PVA sealing as standard practice rather than optional extras, and multiple reviewers note the site is left clean enough for the next trade to walk straight in — a detail builders and project managers specifically call out. With over two decades of operation and repeat customers across Central Coast, Western Sydney, North Sydney, and the Hawkesbury, they're particularly well-suited to pre-purchase asbestos assessments, renovation-prep clearances in older fibro homes, and larger jobs where the scope expands mid-project — several reviewers note the team absorbed unexpected extra work without changing the quote.
Best for: pre-renovation asbestos clearance in older fibro homes, complex removals where scope may expand unexpectedly, pre-purchase property assessments, and builders needing a reliable asbestos subcontractor who hands over a clean site.
Location
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Claim This Profile — Free →Common questions about About The House
Does About The House handle both testing and removal, or just one?+
They cover the full process — NATA-accredited testing, physical removal, and independent clearance certification on completion. Several reviewers mention receiving the formal asbestos report after testing, which can then be used when proceeding to a renovation. This makes them useful before a sale or build as well as during an active renovation, since you're not coordinating between separate testing and removal contractors.
What areas does About The House service?+
Based in Terrigal on the Central Coast, the team has completed documented jobs in Western Sydney, North Sydney, Patonga, and the Hawkesbury region. Reviews don't define a hard boundary, so if you're outside the Central Coast area it's worth calling to confirm they'll travel to your suburb — but the evidence suggests a fairly wide operational footprint.
What do customers say about pricing and how the quote holds up?+
Pricing feedback across the 50 reviews we analysed is consistently positive — the business is described as 'best price by far' by one reviewer who contacted multiple companies, and 'very reasonable' appears in several others. More notably, multiple customers specifically call out that when additional asbestos was discovered during the job, the team included it without revising the quote. It's worth asking John directly at the quoting stage what happens if scope expands, given this is something reviewers already praise them for.
Is About The House suitable for renovation prep in older fibro homes?+
This appears to be their core residential niche. Reviews cover bathroom, laundry, kitchen, subfloor, eave, gable, roof lining, and full garage removals — essentially every surface type common in pre-1980s fibro construction. The team uses triple-stage vacuums and PVA sealing as standard, and leaves sites clean enough that builders walk straight onto the next trade. If you're renovating an older home and unsure what you're dealing with, they also offer pre-renovation testing with a formal NATA report.
How quickly does About The House respond and turn jobs around?+
Responsiveness is a recurring theme across reviews — several customers mention that About The House was the only asbestos company that actually called them back when they contacted multiple firms. One reviewer had a quote within a day of asking, check measure the same week, and the job completed five days after accepting. Another reviewer needed a 24-hour turnaround on an inspection and reports it was delivered on time. John is noted as available for weekend quotes, which helped homeowners working around tradespeople schedules.