Australian Plunge Pools
Jason Hatz named personally by every single customer for hands-on project management from design to crane delivery.
That said, 100% of customers mention Jason Hatz by name, and the praise is specific rather than generic: multiple reviewers highlight his responsiveness at unusual hours, his willingness to accommodate in-progress changes to pool specs, and his direct coordination of crane logistics on delivery day. For homeowners weighing a plunge pool purchase, the practical takeaway is to ask Jason upfront about lead times, council certification timelines (one reviewer was still awaiting final plumbing sign-off at time of writing), and what post-installation support looks like — those details aren't yet reflected in the reviews.
Their work
What it's like working with them
Based on a sample of Google reviews (7 total)
“entire process was smooth and stress-free”
“coordinated the crane delivery direct with the crane supplier”
“pool has completely transformed our outdoor area”
What they help with
Based on what their customers hired them for
How they stack up
Context from 235 pool builders in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Australian Plunge Pools
Jason Hatz is the central figure at Australian Plunge Pools, personally guiding customers through every stage of a plunge pool project — from initial design consultation and tile and finish selections through to crane-coordinated delivery and final installation. What sets Jason apart, based on every review, is his accessibility: customers describe reaching him at any point in the process and receiving prompt, detailed responses, which is especially valuable given the logistical complexity of crane-lifted pool drops. The business focuses exclusively on plunge pool supply and installation rather than general pool building, meaning the advice and process are tightly tuned to that specific product — including managing ledge modifications, spa jet placement, and equipment selection before the pool leaves the factory. Customers who visited the facility during construction stages report being welcomed on-site, suggesting a transparent, hands-on approach that gives buyers visibility into what they're purchasing before delivery day. The work suits homeowners who want a premium pre-fabricated plunge pool with a single point of contact managing both the product and the logistics, rather than coordinating separately between a builder, supplier, and crane operator.
Best for: homeowners wanting a pre-fabricated plunge pool with a single managed contact, buyers who want to customise finishes and features before manufacturing, and anyone who wants crane delivery logistics handled without coordinating multiple contractors themselves.
Location
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Claim This Profile — Free →Common questions about Australian Plunge Pools
Who will be my main contact at Australian Plunge Pools throughout the project?+
Every customer in the available reviews dealt primarily with Jason Hatz, who appears to manage the project from design consultation through to delivery and installation coordination. Reviewers consistently describe him as responsive and accessible throughout the entire process, including outside standard business hours. If continuity of contact matters to you, it's worth confirming with the business that Jason would be your dedicated point of contact before signing anything.
Can I customise the pool design, or is it a fixed product?+
Reviewers mention being able to select tiles and surface finishes, adjust the pool ledge configuration, and specify spa jet placement — suggesting meaningful customisation is available during the manufacturing stage. One reviewer notes that change requests were handled promptly and without pushback. It's worth clarifying early in the process exactly which features can be modified and at what stage changes must be locked in, as pre-fabricated pools typically have a manufacturing cut-off point.
How does delivery and installation work for a plunge pool from this business?+
Australian Plunge Pools coordinates crane delivery directly with the crane supplier on your behalf, which multiple customers flagged as a significant logistical convenience. Reviewers describe the delivery process as professionally managed and stress-free. Reviews don't detail specific site preparation requirements or access constraints, so it's worth discussing your property's access situation with Jason early — crane lifts require adequate clearance and ground conditions.
What areas does Australian Plunge Pools service?+
The business is based in Somersby on the NSW Central Coast, but reviews don't specify a defined service radius or list particular suburbs covered. Given the nature of crane-delivered plunge pools, they likely service a broader region rather than just local areas — but this should be confirmed directly with the team, especially if you're in Sydney metro or regional NSW.
How long does the full process take from consultation to being able to swim?+
Reviews don't give precise project timelines, but at least one reviewer noted they were still awaiting final plumbing connections and council certification approvals after delivery — meaning the pool was on-site but not yet in use. This is common with pool installations where third-party certifications are required before first use. Ask Jason for a realistic end-to-end timeline at your first consultation, including realistic estimates for certification and final sign-off in your local council area.