Kincumber Pools Plus
Customers stay for decades — and Maree personally steps in when warranty disputes or inflated competitor quotes arise.
Maree is consistently the face of the business and appears personally in complex situations: warranty disputes, equipment selection on major purchases, and cases where a customer has been quoted an inflated price elsewhere. Scott handles technical installations and diagnostics; Jason and Geoffrey are cited for on-site maintenance work; Aliesha covers in-store advice — meaning there's identifiable expertise at each touchpoint rather than anonymous roster staff. If you're new to pool ownership, managing a rental property with a pool, or dealing with aging equipment, the reviews suggest this team is particularly well-matched to your situation.
Their work
What it's like working with them
Based on a sample of Google reviews (117 total)
“always left the pool looking perfect”
“phoned them in the morning and they came out same day”
What they help with
Based on what their customers hired them for
How they stack up
Context from 207 pool maintenances in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Kincumber Pools Plus
Maree leads this Central Coast pool business with a team that includes Scott (equipment diagnostics and installations), Jason (on-site servicing), Geoffrey (client-facing maintenance), and Aliesha (in-store advice) — each mentioned by name across reviews for specific contributions rather than just general helpfulness. The business covers the full spectrum of pool ownership: regular monthly maintenance contracts, equipment replacement (sand filters, chlorinators, pumps, heaters, robotic cleaners), emergency callouts, and in-store water testing using traditional lab methods that come with written instructions for customers who want to understand their own chemistry. A notable pattern across reviews is their willingness to go to bat on warranty claims — multiple customers mention Maree persisting with suppliers or manufacturers to resolve issues others had given up on, including one case where she intervened on a pool heater installation that had been quoted almost $15,000 and delivered the same outcome for significantly less. They service both residential owner-occupiers and rental property portfolios (property managers cite them for reliability across multiple sites and responsiveness when tenants raise urgent issues). New pool owners and people inheriting old or neglected pools appear frequently in reviews — the team is consistently praised for explaining equipment from scratch rather than assuming knowledge, which makes them particularly well suited to first-timers or people who've moved from the UK or interstate without pool experience.
Best for: new pool owners needing hands-on guidance, homeowners dealing with aging or failed pool equipment, rental property managers needing reliable multi-site maintenance, and anyone wanting a long-term servicing relationship with a consistent named team.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Kincumber Pools Plus
Does Kincumber Pools Plus offer regular maintenance contracts?+
Yes — monthly pool servicing is one of their most commonly mentioned offerings, with numerous customers on long-term contracts spanning 5 to 25 years. The team visits on a scheduled basis, notifies homeowners before arrival (useful if you have dogs or need to be home), and leaves the pool clean and chemically balanced. Customers managing rental properties also use them for multi-site maintenance across tenanted homes.
What areas on the Central Coast do they service?+
They're based in Kincumber and reviews reference customers across the broader Central Coast region. Reviews don't specify exact suburb boundaries, so if you're outside the immediate Kincumber area it's worth calling to confirm they cover your location before booking.
Can they help if I've inherited an old or neglected pool?+
This appears to be a genuine strength — reviews include customers who moved into homes with 40-year-old sand filters, pools surrounded by heavy tree coverage, and pools that had developed significant chemical or equipment problems over time. The team is repeatedly praised for diagnosing issues clearly, explaining what needs to happen and why, and providing fixed-price quotes for supply-and-install work rather than open-ended estimates.
How do Kincumber Pools Plus handle warranty or supplier issues?+
Multiple reviews specifically call this out as an area where Maree goes beyond the norm — chasing suppliers and manufacturers on behalf of customers when equipment underperforms or fails under warranty. One review mentions she resolved a heater performance issue by persisting with the supplier when others wouldn't engage, and another describes her intervening on a warranty matter 'when no-one else would.' If you're dealing with a product dispute, it's worth raising it with them directly.
What do customers say about their pricing?+
Pricing is described as competitive across multiple reviews, with specific references to 'best price on the coast' for sand filter installations and one detailed account where Maree identified a pool heater quote from another provider as significantly inflated and delivered the same outcome for around $10,000 less. In-store water testing is offered free of charge. Reviews don't indicate premium pricing complaints, and several customers mention they've stayed with the business for over a decade partly on the basis of value.