Splash's Pools Central Coast
Customers regularly name individual technicians — Andrew for installs, Brent for maintenance, Jackson for repairs — across years of reviews.
The team's willingness to absorb problems (including a technician driving two hours on a Saturday to fix a supplier mix-up at no charge) comes up across enough reviews to read as policy rather than exception. The business has operated for around four years with a GST-registered company structure, and the named team members — Andrew, Brent, Jake, Jackson, James, and Jordan — appear repeatedly across the review sample, suggesting low staff turnover and genuine continuity of service for ongoing maintenance customers.
Their work
What it's like working with them
Based on a sample of Google reviews (151 total)
“Jake and Andrew are true professionals, very knowledgeable”
“left the store feeling very confident because Marcus was able to address any questions”
“I was able to go home and fix the issue easily myself. A huge saving”
What they help with
Based on what their customers hired them for
How they stack up
Context from 207 pool maintenances in Central Coast
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Splash's Pools Central Coast
Splash's Pools Central Coast operates out of a physical store in Tuggerah and covers the full spectrum of pool ownership — from fortnightly chemical maintenance and green pool restorations to equipment installation (pumps, sand and cartridge filters, saltwater chlorinators, heat pumps, pool covers, and robotic cleaners) and on-site repairs. The team reads more like a specialist workshop than a typical pool shop: Andrew handles custom pool cover fabrication and complex equipment installs, often fitting non-standard or infinity-edge pools; Jake is the go-to for sales, sourcing hard-to-find parts quickly, and working through scheduling logistics; Jackson leads customer service and in-store technical support, particularly for heat pump systems and robotic cleaner repairs; Brent runs the regular maintenance rounds and personally texts clients before each visit; and James covers plumbing upgrades, chlorinator installs, and hands-on water chemistry advice. Multiple reviewers describe the team explaining what they've done and why — not just completing the job and leaving — which makes them a practical choice for new pool owners who want to understand their system, not just outsource it. They've handled rescue jobs after builder collapses, turned around spa repairs that had been sitting untouched with other companies for six weeks, and driven out on Saturdays to fix supplier errors at no extra cost — patterns across dozens of reviews that point to a team that treats service problems as their problem to solve. The physical store at Tuggerah means you can bring in a water sample, get a diagnosis face-to-face, and sometimes fix issues yourself without a callout — reviewers specifically mention being talked through DIY solutions that saved them hundreds of dollars.
Best for: new pool owners needing guided setup and education, homeowners wanting a reliable monthly maintenance program with consistent technicians, and urgent equipment repairs or installs where other companies have failed to deliver.
Location
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Claim This Profile — Free →Common questions about Splash's Pools Central Coast
Does Splash's Pools offer regular ongoing maintenance, and how does it work?+
Yes — ongoing monthly maintenance is one of their core offerings. Technician Brent personally texts customers ahead of each scheduled visit to confirm timing, then follows up on the day with an arrival window. Multiple reviewers describe pool and spa water staying crystal clear year-round under this program. It's a practical option for owners who want consistent water quality without managing chemicals themselves.
Can Splash's Pools help if I've just bought a home with an unfamiliar pool or spa?+
This is something they do a lot of, based on reviews. The team offers orientation sessions for new pool owners (reviewer Adam is mentioned by name for this), walks customers through their equipment, and explains maintenance requirements rather than just handing over a chemical schedule. Several reviewers describe arriving as complete novices and leaving confident about how to manage their pool. The in-store water testing at Tuggerah is a good first step.
How quickly can Splash's Pools respond to urgent repair jobs?+
Response times mentioned in reviews range from same-day callouts to within-a-week turnarounds for parts that needed to be ordered. Brent is mentioned arriving within an hour for a chlorinator fault. For spa repairs that had been sitting unresolved with other companies for six weeks, Splash's completed the job in under a week. That said, availability will vary — calling directly to check current lead times is advisable for urgent work.
Does Splash's Pools do equipment installations, or just maintenance and chemicals?+
They do both. Installations mentioned across reviews include pool pumps, sand and cartridge filters, saltwater chlorinators, heat pumps (including commercial-grade units for swim schools), pool covers (including custom-fitted and infinity-edge designs), and acoustic enclosures. Andrew handles most of the installation work and is specifically praised for clean plumbing and for going beyond the quoted scope when complications arise.
What areas does Splash's Pools Central Coast service?+
Their store is based in Tuggerah and they service the Central Coast region broadly. One reviewer mentions driving from the Hunter Valley specifically for larger equipment purchases, and a technician drove out to a Hunter Valley property on a Saturday to rectify a pump issue — though that appears to have been exceptional circumstances. For regular maintenance and callouts, the Central Coast is their primary service area; confirm your specific suburb when booking.