Jetty Plumbing
Hot water gone cold? Several reviewers had repairs or replacement sorted within a day.
Hot water issues are their strongest pattern, whether that's replacing an old solar tank with a heat pump or repairing a system another plumber might write off. Jayden told one customer they didn't need a new unit at all, then fixed a limiting valve same day. Troy, Kyle, Jordan, and Shane get named repeatedly for clear quotes and neat work. The one low review asks for a return visit to fix a tap leak, but 49 other reviewers in this sample had no trouble. If you want a sharp price on a heat pump install or need weekend callout work, this crew is worth a call.
Their work
What it's like working with them
Based on a sample of Google reviews (514 total)
“up and working the day after I gave the go ahead”
“immediately assured us that we don't need a new hot water”
“Jayden is an absolute credit to the company”
“lovely to speak to Kelli on the phone”
“I had to call after hours for a leaking hot water system”
What they help with
Based on what their customers hired them for
How they stack up
Context from 528 plumbers in Coffs Harbour
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Jetty Plumbing
Jetty Plumbing is big on hot water work. Replacing old tanks with heat pumps is clearly a speciality, and several installs happened within a day of the go-ahead. They also fix hot water systems other people have written off. Jayden diagnosed a pressure limiting valve when a new homeowner was sure they needed a full replacement, then installed it same day. Troy handles estimating and scoping, while Kyle runs the business and steps in for after-hours callouts. Repeated praise goes to Jordan, Jayden, Shane, Luke, Zach, Dave, and Zac for tidy, quick residential work. The office team of Kelli and Shanae gets named for clear communication and friendly booking support. Reviews consistently mention detailed photo updates, upfront quotes, and a clean site afterwards. Rural property owners note they service septic systems regularly, so it's not all city jobs here.
Best for: heat pump hot water upgrades, urgent hot water repairs outside business hours, and residential plumbing across Coffs Harbour homes.
Location
Often needed together
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Claim This Profile — Free →Common questions about Jetty Plumbing
How quickly do they handle hot water emergencies?+
Fast. One reviewer had a plumber attend within four hours and another reported same-day replacement of a broken system. Kyle personally took an after-hours call for a leaking hot water system. If you need urgent hot water work, email or call them directly.
Do they push unnecessary replacement hot water systems?+
No. Homeowners said the plumbers offered honest diagnosis without pressure. Jayden told one customer they didn't need a new system at all, just a new pressure limiting valve. Multiple reviews mention no pushy sales tactics.
Which plumber should you ask for?+
Depends on the job. Hot water diagnosis and repairs are Jayden's strength. Jordan gets praised for difficult installs in tight spaces. Troy handles estimating and quotes. Shane and Zach get compliments for finish quality. If you book, ask which team member is available for your scope.
Do they work on rural properties?+
Yes. One review from a rural property owner says Kyle, Ted and the team service their septic system on a regular basis. They work across Coffs Harbour and surrounding areas, including larger rural blocks.
Is the office easy to deal with?+
Mostly yes. The office team of Kelli and Shanae get named in reviews for clear communication and friendly support. They send photos of work in progress and quote documents by email. Booking is described as straightforward and accommodating.