Pure Flow Plumbing
Same-day hot water replacements and tidy techs who explain what they fixed.
The name you hear most is Ben, but Brodie, Adam, James, Nick, Luke, Jakson and Kye all get called out for sorting hot water systems and emergency leaks fast. Quiet theme running through the lot: people say the office communicates well and the tradies leave the place spotless. One family had a boiler die on Thursday and Brodie had a new one running by Friday afternoon. A handful of customers mentioned being squeezed in around Christmas or asked for a couple of days, but it reads more like a busy local crew than a scheduling failure. Got a tricky roof-mounted solar system? Ask if Brodie and Blake can take that one.
Their work
What it's like working with them
Based on a sample of Google reviews (148 total)
“supplied and installed a new heat pump hot water system”
“arrived within hours”
“nothing was too much bother for the office ladies”
“cleaned up, vacuumed, mopped up and were extremely professional”
“explained everything that he’d done”
What they help with
Based on what their customers hired them for
How they stack up
Context from 528 plumbers in Coffs Harbour
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Pure Flow Plumbing
The crew at Pure Flow Plumbing is deep on hot water work, especially replacements and heat pump installs. Ben runs the show and still shows up to quote or install. Brodie and his son Blake tackle the tricky solar hot water jobs where old roof tiles and panel placement turn a simple swap into a real puzzle. Adam is the one people praise for van hot water systems and fast callouts when a boiler dies on a Thursday night. The office team answers quickly, books a narrow arrival window, and follows up after the job to check it all works. They do small jobs too, like taps and toilet cisterns, which plenty of plumbers would bump for bigger work. Commercial and residential both show up in the reviews, from property managers to back-to-bones renos. If your job involves finding the actual source of a leak or a blockage, Nick and Jakson get praised for listening and explaining rather than guessing.
Best for: hot water system replacements including solar and heat pump installs, urgent leak or blockage callouts around Coffs Harbour, and multi-trade residential renovations.
Location
Often needed together
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Claim This Profile — Free →Common questions about Pure Flow Plumbing
Does Pure Flow Plumbing do same day hot water replacement?+
Yes. Several reviews describe same-day or next-morning replacements. A couple with a broken boiler on Thursday had Brodie arrive Friday morning and a new unit running by 1pm.
Which plumber should I ask for with a tricky hot water install?+
Brodie and his apprentice son Blake handled a roof-mounted solar system where panels blocked access and tiles broke. They worked through it carefully and several people mentioned their patience with tricky installs.
Does the office follow up after the job?+
A few customers mentioned getting a call a few days later to check everything worked. That follow-up stood out enough for people to mention it in their reviews.
Do they take on small jobs like taps and leaking toilets?+
Yes. One review mentions two taps, another mentions two leaking toilet cisterns and a pressure problem, all sorted quickly. They seem to take small jobs seriously rather than bouncing them.
What work do they do apart from hot water systems?+
Stormwater drainage, blocked drains, cracked pipes inside double brick walls, roof repairs, gas cooktop plumbing, and full home reno rough-ins all show up in the reviews.