New Level Plumbing
Zac fixed a problem a previous plumber left behind, then went on to handle emergency Sunday hot water.
What stands out is how consistently Zac turns up when he says he will, explains his work in plain English, and leaves the place tidy. He's a one-person operation with Alfie helping on bigger renovations, so you know exactly who you're getting. Emergency hot water on a Sunday? One reviewer said he was the only plumber willing to come out. He also fixed a job another plumber had left behind, which says something about problem-solving not just doing the work. Scheduling tip: he can fit same-day jobs, but for a complex reno you may need to book ahead.
Their work
What it's like working with them
Based on a sample of Google reviews (75 total)
“arrived on time”
“explained me every question I had”
“Replaced our hot water system”
“new bathroom installed”
What they help with
Based on what their customers hired them for
How they stack up
Context from 528 plumbers in Coffs Harbour
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About New Level Plumbing
Zac is the face and the hands here, and that matters. He's the only plumber most reviewers ever deal with, which means the quality you get is the quality he brings every single time. Alfie shows up on bigger renovation jobs, but the praise is overwhelmingly Zac's. He's known for showing up when he says he will, explaining things as he goes, and cleaning up after himself. Hot water replacements are a sweet spot, including emergency Sunday callouts. Bathroom renovations and outdoor showers pop up enough to call them specialties. He's also happy to do the small stuff, taps, washers, toilets, without making you feel silly for calling. If your job needs a real diagnostic brain, he's the one who fixed what a previous plumber left behind.
Best for hot water system replacements, bathroom and outdoor shower renovations, and weekend emergency callouts on the Coffs Coast.
Location
Often needed together
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Claim This Profile — Free →Common questions about New Level Plumbing
Does Zac do emergency callouts?+
Yes. Multiple reviewers mention him coming out on weekends, including a Sunday hot water emergency. One said he was the only plumber willing to accommodate them that day.
What areas does New Level Plumbing cover?+
The business is based in Woolgoolga, NSW, and reviewers mention jobs in Coffs Harbour, Safety Beach, and Korora. He drove 90 minutes round trip to Coffs for a toilet suite, so he covers the wider Coffs Coast area.
What type of work does Zac specialise in?+
Hot water system replacements come up a lot, along with bathroom renovations and outdoor showers. He also does small jobs like tap and washer repairs, and fixed a problem a previous plumber left behind.
Who will actually be doing the work?+
Zac is the owner and does most jobs himself. Alfie joins him on bigger renovation projects. Reviews praise both, but Zac is the one who handles most quotes and communication.
How does his pricing compare to other plumbers?+
Several reviewers say his pricing is fair or competitive compared to other quotes. One said he was more competitive than other quotes for a bathroom job. No one mentions hidden fees or surprise charges.