PACK & SEND Coffs Harbour
Graham and Wendy routinely pack and send fragile things other couriers won't touch, and adjust pricing to save you money.
The clearest thing is that Graham and Wendy personally handle the tricky stuff, large art, vintage glass, a 20 year old motorbike exhaust to Perth, a household worth of goods to Darwin. Several customers say Graham alone packed items that other couriers had refused or quoted badly. Wendy often steps in to repack or retape boxes so the actual cost comes in lower. On the other side, three reviews complain about slow local processing, one a four day wait for medication from Queensland and another a three day hold on a paid urgent order. That's worth a phone call if your deadline is tight. Ask for Graham on anything fragile, and confirm the timing before you pay.
Their work
What it's like working with them
Based on a sample of Google reviews (205 total)
“outstanding packaging with bubble wrap, rags and cardboard”
“rearrange my boxes to reduce the price”
“delivery in Melbourne less than 48 hours”
“you deal with the Franchise owners”
What they help with
Based on what their customers hired them for
How they stack up
Context from 492 removalists in Coffs Harbour
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About PACK & SEND Coffs Harbour
Graham and Wendy run this place and reviews name them constantly, which tells you it's genuinely owner operated. Graham gets singled out for packing fragile or bulky things others won't touch, like 1,004 books and a load of antique furniture. Wendy often handles pricing and admin, and customers say she rearranges boxes to bring the cost down. They specialise in awkward, valuable, or oddly shaped items rather than everyday envelopes, including artwork, scooters, motorbike exhausts, and medical gear. A few reviews mention Ricky and Brian stepping in too, so there's a small team who actually know what's going out the door. People keep using this branch for years because they treat it more like a local specialist than a franchise desk.
Best for: fragile and valuable items that need serious packing, bulky or odd shaped freight others refuse, and jobs where you want to speak directly to the owners.
Location
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Claim This Profile — Free →Common questions about PACK & SEND Coffs Harbour
Who runs Pack & Send Coffs Harbour?+
Graham and Wendy own and run the branch. Reviews say you deal with them directly rather than a call centre, and they handle most of the packing evaluations themselves. Ricky and Brian also step in on pickup and delivery jobs.
What kind of items are they best at sending?+
Fragile, valuable, awkward things keep coming up in reviews. A 20 year old motorbike exhaust, an electric wheelchair, a deck umbrella, 1,004 books, and an antique furniture load all arrived safely. If it needs careful packing, they seem to enjoy it.
Do they do urgent or same day jobs?+
Mostly yes. One parcel went from Sydney to Melbourne in under 48 hours, and dropped off items reached Brisbane by Monday morning. But a few reviews mention urgent packages sitting for three or four days, so tell them your deadline and ask them to commit to it.
Can they bring a quote down after I pack my own boxes?+
Yes, several reviewers mention Wendy rearranging and retaping boxes so they cost less to send. It seems normal for them to check dimensions and weight again, and if you overestimate they will charge the lower amount. Ask Wendy about reworking the job if you're worried about price.