Australian Green Solution
Customers keep naming the office staff who sorted their rebate paperwork, not just the installer on the day.
Most customers point to the same thing: the office handles rebate claims, scheduling, and compliance paperwork before and after the install. That matters because Victorian Energy Upgrades jobs often stall on paper, and this crew seems to keep them moving. About a fifth of reviews mention some scheduling wobble or slow follow-up, mostly during busy rebate periods. If your job has a hard deadline, confirm the installation date and installer name in writing a few days before. The techs on site, especially Dean and Rob for hot water and Ben for air conditioning, get called out for clean work and explaining how everything operates.
Their work
What it's like working with them
Based on a sample of Google reviews (1,475 total)
“handled all paperwork, including rebates”
“removed the gas ducted heating system from above”
“All done within 1 week of accepting”
“keep saying you cannot contact the installer”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Australian Green Solution
Most of the praise lands on their coordination, not just the install. One office team handles quoting, rebate paperwork, and scheduling, so your job is rarely left to one person. Several reviewers name Drew, Elise, James, or Nick as the rebate specialist who sorted the Victorian Energy Upgrades paperwork. On the tools, Dean and Rob get named most often for heat pumps, while Ben, Josh, and Rami appear on air conditioning installs. That split means you can usually ask for a named installer if sort of work matters to you. Reviews suggest they chase complex jobs others avoid, including removing old gas ducted heaters and evaporative coolers in one go. Cleanup keeps coming up, with teams taking rubbish away and wiping walls down before leaving. They're best suited to planned upgrades through government rebates rather than one-off repairs, given the paperwork focus and system type they sell.
Best for VEU rebate-driven air conditioning and hot water upgrades, removing old gas systems as part of the job, and multi-split installs in occupied family homes.
Location
Often needed together
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Claim This Profile — Free →Common questions about Australian Green Solution
Does Australian Green Solution handle the rebate paperwork for me?+
Yes. Reviewers repeatedly mention specialists like Drew, Elise, James, and Nick guiding them through Victorian Energy Upgrades and federal rebate applications. Several customers say the team provided all compliance and warranty documents after installation without being chased.
How quickly can I expect installation after accepting a quote?+
Turnaround ranges from next-day service to about a week in the reviews we read. A few customers had hot water systems running within 24 hours of their first call. During busy rebate periods before deadlines, scheduling can be slower, so ask for a confirmed date and installer name up front.
Do the installers take the old system and rubbish away?+
Yes. Multiple reviewers mention the crew removed old gas ducted heaters, evaporative cooling boxes, and all rubbish from the property. Some also noted the team wiped down walls and left the site spotless before leaving.
Which technician should I ask for?+
It depends on the job. For heat pump hot water installs, Dean and Rob are most often praised. For split and multi-head air conditioning, Ben, Josh, and Rami get named the most. The office staff like Drew and Elise are good starting points for quotes and rebate questions.