Eastern Electrical Repairs
Tony repairs coffee machines and small appliances at half the cost of manufacturer quotes but with mixed communication experiences.
From 14 Google reviewsHowever, three customers specifically mention aggressive or rude interactions, creating a volatile service experience where technical competence comes with communication risks. The small sample shows recent experiences ranging from 5-star praise to 1-star complaints about attitude.
What it's like working with them
Based on a sample of recent customer reviews (14 total)
“servicing and repairing our coffee machine for a few years”
“Super fast turnaround and reliable service”
“decade-old clippers looking and working like new”
What they help with
Based on what their customers hired them for
How they stack up
Context from 101 appliance repairs in Dandenong
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Eastern Electrical Repairs
Tony specialises in coffee machine repairs and servicing, with customers specifically mentioning Breville, Miele, and other premium brands. Multiple reviews highlight his ability to source parts on-site and complete repairs at significantly lower costs than manufacturer quotes - one customer saved over $200 on a Miele cord replacement. Beyond coffee machines, he handles small appliances like beard trimmers and clippers, often restoring decade-old equipment to like-new condition. His workshop operates as an authorised service centre for major brands, though customers report mixed experiences with communication style. The business focuses on quick turnaround times, with many repairs completed within days rather than weeks.
Best for: coffee machine servicing and repairs, cost-effective appliance fixes where technical skill matters more than customer service style, and small appliance restoration.
Location
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Claim This Profile — Free →Common questions about Eastern Electrical Repairs
What appliances does Eastern Electrical Repairs specialise in?+
Tony focuses heavily on coffee machine repairs and servicing, with customers specifically mentioning work on Breville Oracle Touch, Dual Boiler models, and Miele equipment. He also repairs small appliances like Wahl beard trimmers and hair clippers. Multiple reviews indicate he operates as an authorised service centre for major brands and keeps common parts in stock.
How do Eastern Electrical Repairs' prices compare to manufacturers?+
Customers consistently report significant savings compared to manufacturer quotes. One review mentions Miele quoted $300 for a cord replacement while Tony completed it for $88. Another customer found parts pricing was 'almost half what I would have paid online.' The business appears to focus on cost-effective repairs rather than premium pricing.
What do customers say about the service experience?+
Reviews show a split experience - many customers praise Tony's technical skills, fast turnaround, and professional service. However, three customers specifically complained about rude or confrontational communication, including raised voices and aggressive behaviour. The service quality appears technically strong but communication style varies significantly between interactions.
How quickly does Eastern Electrical Repairs complete work?+
Multiple customers mention fast turnaround times, with repairs typically completed within days. One review specifically mentions a 3-day completion time, and several others highlight 'quick turnaround' and 'fast service.' The business appears to prioritise speed alongside technical competence.