PTR Appliances
Patrick tells customers when repairs aren't needed and doesn't charge for honest assessments.
From 56 Google reviewsMultiple customers specifically mention choosing PTR after getting competing quotes, with savings of $100+ compared to manufacturer-approved technicians. The small sample shows consistent praise for honest assessments, including one case where Patrick examined a washing machine and charged nothing because no repair was needed.
Their work
What it's like working with them
Based on a sample of recent customer reviews (56 total)
“advised me that nothing was needed and didn't charge”
What they help with
Based on what their customers hired them for
How they stack up
Context from 101 appliance repairs in Dandenong
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About PTR Appliances
Patrick runs this appliance repair service with a distinctive approach that sets him apart from larger operators. Rather than pushing expensive replacements, he specializes in reviving older appliances — customers mention successfully repairing a 33-year-old fridge and providing honest assessments when repairs aren't needed. His workshop-based repair model allows for thorough diagnostics and competitive pricing, often undercutting LG-approved technicians by $100+ according to customer comparisons. The service covers the broader southeast Melbourne area from Bayside to Cranbourne, with a notably low $25 callout fee that's applied toward repair costs. Patrick's strength lies in transparent communication throughout the process, often completing jobs faster than quoted and providing detailed explanations of what was repaired.
Best for: honest assessments on older appliance repairs, workshop-based complex diagnostics, emergency weekend callouts, and cost-conscious customers wanting transparent pricing.
Location
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Claim This Profile — Free →Common questions about PTR Appliances
What areas does PTR Appliances service?+
Based on customer reviews, PTR services a wide area across southeast Melbourne including Bayside, Cranbourne, and Dandenong. Patrick offers both on-site diagnostics and a workshop pickup/return service for more complex repairs. The low $25 callout fee makes it viable for customers across this broader region, with same-day response available even on weekends.
How does PTR's pricing compare to other repair services?+
Customers consistently mention PTR's competitive pricing, with one detailed comparison showing quotes $100+ lower than LG-approved technicians. The $25 callout fee is significantly less than competitors who typically charge $100-120. Patrick applies the callout fee toward repair costs rather than charging it separately, and customers report transparent quoting with no hidden fees.
Can PTR repair older appliances that others won't touch?+
Yes, this appears to be a specialty. Reviews mention successfully repairing a 33-year-old refrigerator that the same company had also fixed 12 years earlier. Patrick seems to have expertise with older appliances and access to parts that allow him to restore units that might be written off elsewhere. He provides honest assessments about repairability versus replacement.
Does PTR offer pickup and workshop repair services?+
Yes, PTR operates a workshop-based model for complex repairs like dishwasher pump replacements. Patrick picks up appliances, completes thorough diagnostics and repairs at his workshop, then returns them usually within 2-5 days. This approach allows for more detailed work and competitive pricing compared to on-site repairs. No extra charge for pickup and return trips.