Australis Total Pool Care
Customers name specific technicians - Robert for new owner education, Sean for quick technical responses.
From 9 Google reviewsRobert gets praise for educating new pool owners about chemical levels and equipment, while Sean handles technical installations and responds quickly to messages. One significant complaint involved a 6-8 week delay where the customer was ultimately told they couldn't help with pool leak detection, suggesting you should confirm their current capacity for leak repairs before booking.
Their work
What it's like working with them
Based on a sample of recent customer reviews (9 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 113 pool maintenances in Dandenong
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Australis Total Pool Care
Australis Total Pool Care handles both equipment repairs and ongoing maintenance, with customers naming specific technicians for different strengths. Robert specialises in educating new pool owners about systems and chemical balancing, while Sean is praised for quick responses and heat pump installations. The team also manages iaqualink automated systems and Pool Controls salt chlorination units, arranging manufacturer technicians when needed. Vicki coordinates service scheduling from the office, though reviews suggest lead times can extend several weeks during busy periods. They focus on residential pools across Melbourne's east and into regional Victoria, including Central Gippsland.
Best for: new pool owners needing system education, heat pump installations, salt chlorination repairs, and customers in regional Victoria willing to wait for specialised equipment work.
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Claim This Profile — Free →Common questions about Australis Total Pool Care
What areas does Australis Total Pool Care service?+
They service Melbourne's eastern suburbs from their Croydon base and extend into regional Victoria, with one customer review mentioning service to Central Gippsland (Yinnar South). This suggests they're willing to travel significant distances for equipment repairs and installations. Contact them to confirm if your location is within their service area.
Who are the main technicians customers mention?+
Reviews name Robert as specialising in educating new pool owners about systems and chemical balancing, while Sean handles technical installations like heat pumps and responds quickly to customer messages. Vicki coordinates scheduling and follow-up from the office. Multiple customers specifically request these team members by name for future work.
Do they handle automated pool systems?+
Yes, customers specifically mention repairs to iaqualink automated systems and Pool Controls salt chlorination units. They also coordinate with manufacturers when needed, with one review describing how they arranged a Pool Controls technician for warranty work. This suggests they're qualified to work on various automated pool equipment brands.
What do customers say about Australis's response times?+
Reviews show mixed experiences with timing. Sean is praised for 'extremely quick' responses to messages, and one customer had a manufacturer technician on-site within two days. However, one negative review involved an 8-week delay where they ultimately couldn't provide the requested leak detection service, so confirm current availability when booking.