O'Brien appliance repair
Technicians Gabriel and Carl consistently praised by name, but office staff communication draws complaints.
From 14 Google reviewsCustomers consistently mention Gabriel and Carl for professional on-site service, same-day availability, and carrying repair parts, but multiple reviews cite rude phone reception and poor follow-up communication. Recent feedback varies widely from 5-star praise to 1-star complaints, suggesting inconsistent service delivery depending on which staff member you encounter.
Their work
What it's like working with them
Based on a sample of recent customer reviews (14 total)
“came out the same business day”
“Technician was very prompt and on-time”
What they help with
Based on what their customers hired them for
How they stack up
Context from 95 appliance repairs in Frankston
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About O'Brien appliance repair
O'Brien specialises in diagnosing and repairing major kitchen appliances, with particular expertise in dishwashers and ovens based on customer feedback. Their technicians like Gabriel and Carl are noted for professional service and accurate problem identification, though some customers report inconsistent communication from office staff. The business operates with same-day availability for urgent repairs and stocks common replacement parts, allowing them to complete many jobs on the first visit. They also offer new appliance sales and installation when repairs aren't economically viable, providing customers with comprehensive solutions rather than just patch-ups.
Best for: urgent dishwasher and oven repairs requiring same-day service, customers who need parts availability for immediate fixes, and those seeking combined repair assessment with new appliance options.
Location
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Claim This Profile — Free →Common questions about O'Brien appliance repair
Does O'Brien offer same-day appliance repairs?+
Yes, multiple customers report same-day service for urgent repairs. One reviewer had their dishwasher fixed the same business day they called, with the technician arriving with the necessary parts already in stock.
Which technicians are recommended at O'Brien?+
Gabriel and Carl are specifically mentioned by name in positive reviews for their professionalism and expertise. Gabriel handled both dishwasher repairs and new appliance installations, while Carl is praised for being friendly and professional during service calls.
What do customers say about O'Brien's pricing?+
Reviews mention a $143-$165 callout fee, with additional costs for parts and labour. One customer received a $424 repair quote on top of the callout fee, though pricing feedback is limited in the available reviews.
Are there any service concerns to be aware of?+
Several customers report issues with office staff communication, including rude phone reception and unprofessional call handling. Some reviews also mention technicians being unprepared or providing unnecessary information that slows down service.