Metrolec Electrical and Air Conditioning
Pete has talked multiple customers through fixes for free over the phone — even when it meant no job for him.
That kind of integrity is rare enough to stand out across multiple independent reviews. The team — Pete, Ben, and Jack — covers both electrical and air conditioning, which matters when a job turns out to be more complex than it first looked; several customers mention faults being uncovered and resolved in the same visit without extra drama. If you're weighing Metrolec for an emergency callout, the data is particularly strong: same-day and after-hours responses appear across a wide spread of reviews, and Pete has shown up on Sunday mornings and Friday nights alike. Worth confirming your suburb is within their service range when you call, since they're based in Willaston.
Their work
What it's like working with them
Based on a sample of Google reviews (67 total)
“Pricing was fair and there were no surprises”
What they help with
Based on what their customers hired them for
How they stack up
Context from 276 air conditionings in Gawler
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Metrolec Electrical and Air Conditioning
Pete leads the Metrolec team and is clearly the engine of the business — reviews single him out repeatedly for diagnosing faults over the phone before anyone sets foot on-site, which saves customers both time and money. Ben handles the hands-on installation work, turning up to split system and Mitsubishi unit installs even in 46-degree heat and completing them in a couple of hours. Jack rounds out the core team and appears across both electrical and air conditioning jobs, from after-hours RCD replacements to complex split system troubleshooting. The business spans both residential electrical and air conditioning work — not just one or the other — covering split system installs, evaporative cooler repairs, full shed wiring, pool provisions, LED downlight changeovers, switchboard work, and security cameras. What separates them from a standard trade business is Pete's willingness to help callers fix things themselves over the phone when that's the right answer, even when it means no job for him — a pattern that shows up in multiple reviews and speaks to how the business actually operates.
Best for: emergency after-hours electrical or air conditioning callouts, split system installations where other tradies have said the job can't be done, and homeowners who want honest phone advice before committing to a call-out fee.
Location
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Claim This Profile — Free →Common questions about Metrolec Electrical and Air Conditioning
Does Metrolec Electrical and Air Conditioning do emergency after-hours callouts?+
Yes — and it's one of the things they're most consistently praised for. Reviews document Pete and the team responding on Sunday mornings, Friday evenings, and as late as 11:30pm. Multiple customers describe having power restored or air conditioning fixed within hours of calling. It's worth calling directly to confirm availability for your specific situation, but the after-hours pattern is well-documented across a wide spread of reviews.
What areas does Metrolec cover?+
The business is based in Willaston, SA, and reviews reference jobs in the Barossa Valley and surrounding areas. Reviews don't specify exact suburb boundaries, so if you're outside the immediate Gawler/Barossa region it's worth confirming your location when you call. Pete has been noted for helping customers over the phone even when he can't make it out in person.
What do customers say about Metrolec's pricing?+
Pricing comes up positively in a significant number of reviews — customers describe it as fair, with no surprise charges after the job. One reviewer explicitly compared Metrolec to a franchise that quoted $1,000 for 'investigation' and found Pete's approach far more honest. Another had extra repair work included at no additional charge when the first job was already underway. That said, specific dollar figures aren't mentioned in reviews, so get a quote for your job upfront.
Can Metrolec handle both electrical and air conditioning in the same job?+
Yes — the business is licensed and active in both trades, which matters when a job crosses over. Reviewers describe situations where Pete identified larger electrical issues during what started as a minor callout, and resolved both in the same visit. The team has completed full home fit-outs covering downlights, power points, fans, and air conditioning installs as a single project. This dual capability also means they can handle the electrical side of an AC install without needing a separate contractor.
Who does the work — Pete or a different technician?+
Pete typically handles the quoting, phone consultations, and customer communication, and also attends many jobs directly. Ben is the technician most often mentioned for air conditioning installations, including split system installs. Jack works across both electrical and air conditioning jobs alongside Pete. Reviews suggest Pete stays closely involved even when Ben or Jack do the hands-on work — he pre-diagnoses the fault before the technician arrives and follows up afterward to check everything is still running.