North West Heating and Cooling Geelong
Lauren and Scott lead customer relationships while Mike handles technical warranty repairs across Geelong region.
From 120 Google reviewsMultiple customers mention problems with getting callbacks and coordinating return visits, which could be concerning for jobs requiring multiple appointments.
Their work
What it's like working with them
Based on a sample of recent customer reviews (120 total)
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About North West Heating and Cooling Geelong
North West Heating and Cooling operates across the Geelong region with Lauren and Scott leading customer relationships, while technicians like Mike handle warranty work and system repairs. Customer feedback reveals they handle both new installations and follow-up service calls, with some customers using them for multiple years of ongoing maintenance. Reviews mention they work on refrigerated cooling systems, gas heaters, and ducted systems, suggesting they cover the full spectrum of residential HVAC work. The business appears to focus on competitive pricing in the local market, though customers report mixed experiences with scheduling coordination and follow-up communication on complex repair jobs.
Best for: competitive air conditioning installations, long-term maintenance relationships, and warranty work on existing systems.
Location
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Claim This Profile — Free →Common questions about North West Heating and Cooling Geelong
What areas does North West Heating and Cooling service?+
They're based in North Geelong and service the broader Geelong region. Reviews mention them traveling to customer homes across the area for both installation and repair work. For specific coverage areas, it's best to confirm your suburb is within their service zone when booking.
How do customers rate their pricing?+
Customer feedback on pricing is mixed. One long-term customer describes them as 'very competitive with the rest of the market,' while another complained about charges of over $400 for 1.5 hours of work. Reviews suggest getting a clear quote upfront, especially for service calls.
Do they handle warranty work on systems they've installed?+
Yes, reviews mention warranty coverage with one customer praising technician Mike for fixing a duct issue 4 years after the original installation at no charge. They appear to stand behind their installation work with proper warranty follow-up.
What do customers say about their communication and scheduling?+
Communication appears to be inconsistent based on recent feedback. While some long-term customers have positive relationships, recent reviews mention problems with scheduling follow-up visits and getting callbacks from the office. This seems to be more of an issue for multi-visit repair jobs rather than straightforward installations.