John Moody's Appliance Service
Family team where customers know Nathanael (repairs), Aimee (booking), and John (owner) by name.
From 99 Google reviewsThe standout pattern is their diagnostic speed - multiple customers mention Nathanael identifying problems immediately and often carrying the right parts for same-day fixes. However, about 10% of recent reviews cite significant reliability issues with appointment scheduling and follow-through, which potential customers should weigh against their technical competence.
What it's like working with them
Based on a sample of recent customer reviews (99 total)
“diagnosed the issue right away”
“Booking process with Aimee was quick and we were kept updated”
“Very reasonable price”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 appliance repairs in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About John Moody's Appliance Service
This family operation centers around John (the owner), his son Nathanael, and office coordinator Aimee, who customers consistently mention by name for their distinct roles. Nathanael handles most of the technical work and is praised for diagnostic skills and patient explanations, while Aimee manages bookings and keeps customers updated throughout the repair process. Reviews show they specialize in washing machine and dishwasher repairs across multiple brands, often carrying common parts on the truck for same-day fixes. Their approach focuses on cost-effective repairs over replacements, with several customers noting how they'll search for reasonably priced parts rather than pushing expensive options. They're particularly suited for urgent residential repairs, offering after-hours service and often providing temporary fixes to keep appliances running while waiting for parts.
Best for: urgent washing machine and dishwasher repairs, customers wanting personal service from a family team, and cost-effective fixes over appliance replacement.
Location
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Claim This Profile — Free →Common questions about John Moody's Appliance Service
Who will actually come to repair my appliance?+
Based on customer reviews, you'll likely deal with Nathanael (John's son) for the technical work and Aimee for booking and updates. Customers consistently mention these team members by name, with Nathanael praised for his diagnostic skills and patient explanations. John (the owner) also does some service calls himself, particularly for more complex jobs. This appears to be a genuine family operation where you'll get to know the people working on your appliances.
Do they offer same-day appliance repairs?+
Reviews suggest they often can, particularly for common issues like washing machine and dishwasher problems. Multiple customers mention Nathanael carrying the right parts on his truck and completing repairs immediately. They also offer after-hours service for urgent situations. However, some reviews mention reliability issues with scheduling, so it's worth confirming timing expectations when you book.
How do their prices compare to buying new appliances?+
Customers consistently describe their pricing as 'very reasonable' and often mention being surprised by lower-than-expected costs. Several reviews specifically note they saved money by repairing rather than replacing appliances. One customer mentioned Nathanael searching for reasonably priced parts rather than pushing expensive options, suggesting they focus on cost-effective solutions over maximizing repair bills.
What brands of appliances do they service?+
Reviews mention successful repairs on LG, Electrolux, and Gaggenau appliances, with one customer noting John is 'adept in many different brands.' They appear to handle major household brands for washing machines, dishwashers, dryers, ovens, and stoves. However, reviews don't provide a comprehensive brand list, so it's worth checking if they service your specific appliance make and model.