Charlie The Plumber
Family business where Charlie still does installations alongside sons Ben and Christian, with customers requesting specific technicians by name.
From 165 Google reviewsThe family structure shows with Charlie still doing installations personally while sons Ben and Christian handle operations and fieldwork. Recent reviews show some inconsistency though, with a few customers reporting billing disputes over time charges and one communication breakdown over gas compliance certificates, suggesting you should clarify pricing structure upfront.
Their work
What it's like working with them
Based on a sample of recent customer reviews (165 total)
“changed his socks and took his shoes off”
What they help with
Based on what their customers hired them for
How they stack up
Context from 31 plumbers in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Charlie The Plumber
This family-owned plumbing business has Charlie himself still doing hands-on work alongside sons Ben and Christian, plus established technicians Dan, Tyler, Jack, and Greg who customers consistently request by name. Reviews reveal they handle everything from emergency hot water system replacements to complex leak detection under driveways, with particular strength in bathroom renovations where they coordinate with tilers. Dan stands out for explaining technical solutions and considering customer-suggested options, while Christian is praised for arriving on time and recommending cost-saving alternatives. The business operates with same-day or next-day availability for urgent jobs, and multiple reviews mention their willingness to move schedules around for genuine emergencies. They're particularly suited for homeowners who want detailed explanations of plumbing issues and appreciate tradespeople who treat properties with care - several customers noted they remove shoes and clean up meticulously.
Best for: emergency hot water replacements, complex leak detection jobs, bathroom renovation plumbing, and homeowners who want detailed explanations of their plumbing issues.
Location
Often needed together
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Claim This Profile — Free →Common questions about Charlie The Plumber
Does Charlie The Plumber offer same-day emergency service?+
Yes, multiple reviews mention same-day response for emergencies like burst pipes and hot water system failures. One customer had a hot water system explode at night and they had a new system installed and connected by the next day. They also accommodate urgent jobs by reshuffling their schedule when possible.
Can I request specific plumbers from Charlie The Plumber?+
Based on reviews, customers frequently mention Dan, Christian, Jack, Tyler, and Greg by name, suggesting the business assigns consistent technicians. Dan is particularly praised for explaining technical solutions, while Christian is noted for punctuality and cost-saving recommendations. Charlie himself still does hands-on work for some installations.
What do customers say about Charlie The Plumber's pricing?+
Most reviews describe pricing as 'reasonable' and 'fair value', but a few customers reported disputes over time charges, particularly being charged for travel time to get parts. One customer noted being charged for over 2 hours when the plumber was on-site for less than 1 hour. It's worth clarifying their pricing structure upfront.
Does Charlie The Plumber handle complex plumbing problems?+
Reviews show they tackle challenging jobs like leak detection under driveways, bathroom renovations requiring coordination with tilers, and tricky toilet repairs that other plumbers couldn't fix. Multiple customers praise their diagnostic skills and willingness to investigate problems thoroughly rather than taking shortcuts.