Built Right Pools
Shane personally coordinates everything from council permits to fence certification so customers deal with one contractor, not five.
From 43 Google reviewsMultiple customers specifically mention him tackling difficult sites with slopes, rock, and access issues that other installers rejected as 'too difficult'. The consistent mention of daily progress photos and his willingness to handle emergency callouts (including Christmas period repairs) suggests a level of personal investment that goes well beyond typical trade service.
Their work
What it's like working with them
Based on a sample of recent customer reviews (43 total)
“too difficult”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 pool builders in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Built Right Pools
Shane Griffiths runs Built Right Pools as a hands-on operation, personally managing every project from council approvals through to final certifications. His background managing the Barrier Reef Pools franchise before going independent shows in his systematic approach - customers repeatedly mention how he coordinates everything including tiling, fencing, and even crane logistics. The business specialises in fibreglass pool installations with what customers call a 'concierge service' - Shane handles all trades and certifications rather than leaving homeowners to coordinate multiple contractors. Multiple reviews highlight his expertise with challenging sites including sloped blocks, rocky ground, and limited access situations that other installers have walked away from. Franco appears regularly in reviews as Shane's key team member, with customers praising their combined work ethic and attention to detail during installations.
Best for: challenging site installations other builders won't attempt, homeowners wanting one point of contact for all trades and permits, and customers who value daily progress updates with personal service.
Location
Often needed together
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Claim This Profile — Free →Common questions about Built Right Pools
Does Shane handle all the trades and permits for pool installation?+
Yes, customers consistently praise Shane for managing everything from council approvals at the start through to final certifications. Reviews mention he coordinates tiling, fencing, excavation, plumbing, and even crane logistics so homeowners don't have to deal with multiple contractors. One customer noted he 'handled absolutely everything throughout the whole process' including fence certification.
What areas does Built Right Pools service?+
While based in Mermaid Waters, reviews mention installations at locations like Glenore Grove Queensland, suggesting Shane services a broader Gold Coast and surrounding areas. One customer mentioned Shane drove an hour to ensure their pool was ready for Christmas, indicating he's willing to travel for projects.
Does Built Right Pools work on difficult or challenging sites?+
Multiple reviews specifically mention Shane tackling challenging installations that other builders rejected. Customers describe him successfully handling sloped blocks, rocky ground, limited side access, and sites requiring additional retaining walls. One review mentions other installers looked and said 'too difficult' while Shane provided solutions.
What kind of communication can customers expect during the build?+
Reviews consistently mention Shane provides daily photo and video updates throughout the installation process. Customers appreciate being kept informed of progress, especially when they're away from home during construction. Multiple reviews praise his clear communication and prompt responses to questions throughout the entire build process.