Empire Pools
Specialises in challenging pool builds that other companies refuse to quote.
From 28 Google reviewsThe consistent pattern is Mark's hands-on approach with regular site visits and his long-term trade team delivering projects ahead of schedule, typically within 5-8 weeks versus promised 8+ week timelines. Recent reviews show some variation in satisfaction levels, though the majority highlight accurate quoting and professional execution.
Their work
What it's like working with them
Based on a sample of recent customer reviews (28 total)
“wouldn't even quote our backyard due to difficulty”
“Mark was there every step of way”
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 pool builders in Gold Coast
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Empire Pools
Mark leads Empire Pools, specialising in custom concrete pools with challenging access and terrain requirements that other builders often refuse to tackle. Reviews consistently mention his willingness to take on difficult sites including rock terrain, limited access areas, and properties with existing pools that need modification. Mark maintains a long-term team of tradespeople, some with 40+ years experience, covering steel fixing, concreting, plumbing, tiling and pebblecreting. The business focuses on accurate quoting with minimal budget variation (one customer reported only 4% variance on final cost) and typically completes projects within 5-8 weeks. Empire Pools offers specialised filtration systems including the Pura Pool system and handles comprehensive builds including waterfalls, swim jets, heating and salt pump systems.
Best for: challenging access pool installations, rock terrain or difficult site conditions, custom concrete pools with specialty filtration systems, and projects requiring experienced trades coordination.
Location
Often needed together
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Claim This Profile — Free →Common questions about Empire Pools
Does Empire Pools handle difficult access or terrain situations?+
Yes, this appears to be one of their specialities. Multiple customers mention Mark accepting challenging projects that other pool builders refused to quote, including sites with rock terrain, limited access, and properties requiring existing pool modifications. Reviews specifically praise his problem-solving approach to difficult installations and willingness to tackle projects others consider too challenging.
How accurate are Empire Pools' project quotes?+
Reviews suggest very accurate quoting with minimal variation from original estimates. One customer specifically mentioned only 4% variance on their final build cost, calling this 'unheard of in the pool business'. Multiple reviews praise Mark for clear, accurate quotes and delivering projects on budget without unexpected cost blowouts.
What's the typical timeline for a pool build with Empire Pools?+
Based on customer reviews, projects typically complete within 5-8 weeks, often ahead of the promised timeline. Several customers mention Mark promising 8 weeks but delivering in 5-6 weeks. Reviews consistently highlight the efficiency of the build process and Mark's ability to meet or beat projected completion dates.
What filtration systems does Empire Pools offer?+
Reviews mention the Pura Pool system as a speciality, with customers praising its water purity and performance. They also install Himalayan salt pump/filter systems and oxygen filter systems. Multiple customers specifically mention the quality and effectiveness of these advanced filtration options in their reviews.