Gold Coast Family Pools & Spas
Martin provides backyard design suggestions while Matt and Rachael handle daily communication throughout builds.
From 18 Google reviewsMultiple customers mention final costs exactly matching initial quotes even when rocky ground conditions were encountered during construction. First-time pool owners particularly praise the team's patience in explaining the build process and accommodating last-minute design changes.
Their work
What it's like working with them
Based on a sample of recent customer reviews (18 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 20 pool builders in Gold Coast
Credentials & background
Sourced from 3 public records so you don't have to look them up yourself
About Gold Coast Family Pools & Spas
This family-run operation is led by Martin (Marty), who handles quotes and design suggestions, while Matt and Rachael manage project coordination and customer communication throughout builds. Multiple customers specifically mention how the team provided layout improvements and backyard design advice beyond just pool installation. They handle both new pool construction and complete pool replacements, with several reviews noting successful removal and replacement projects. The business operates on a "building up to a standard, not down to a price" philosophy, with customers consistently reporting final costs matching initial quotes even when encountering rocky ground conditions. First-time pool owners particularly praise their patience in answering questions and explaining the build process step-by-step.
Best for first-time pool owners needing guidance through the build process, complete pool removal and replacement projects, and customers wanting backyard design consultation beyond just pool installation.
Location
Often needed together
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Claim This Profile — Free →Common questions about Gold Coast Family Pools & Spas
Who will handle my pool project at Gold Coast Family Pools?+
Martin (Marty) typically handles initial quotes and provides design suggestions for your backyard layout. Matt and Rachael manage project coordination and daily communication throughout the build process. Multiple customers mention how Rachael or team members answered their questions the same night or next morning. The family-run structure means you'll work with the same core team from start to finish.
Do they handle pool removals as well as new construction?+
Yes, several customers specifically mention having their old pools removed and replaced with new ones by Gold Coast Family Pools. One review states they 'had a number of pool companies around to discuss removing our old pool and putting a new one in' before choosing this company. They handle the complete process from removal through new installation.
How do customers rate their communication during builds?+
Communication gets consistently high praise, with customers mentioning daily updates and quick responses to questions. One customer noted 'I don't think that there wasn't a day where I didn't have a question' and the team provided answers that night or next morning. Even during weather delays, customers report being kept informed of progress and timeline adjustments.
What do reviews say about their pricing accuracy?+
Multiple customers specifically mention final costs matching initial quotes exactly, even when complications arose. One review notes the job was 'right on budget even with rocky ground in Pac Pines' while another mentions 'priced as promised' with no hidden expenses. Their motto appears to be 'building up to a standard, not down to a price' according to customer feedback.