Arctic Cold Refrigeration
Wayne quotes in person and Julie follows up after install — reviewers single out this handoff as what sets the team apart.
The picture shifts when it comes to service and repair calls: around a dozen reviews in the sample describe technicians arriving with the wrong job instructions, disputes over callout billing, or return visits needed to complete work that should have been finished first time. That's a meaningful minority — worth confirming the scope of your job in writing before anyone arrives, and clarifying exactly what the callout fee covers if you're booking a diagnostic rather than an install. The trajectory across reviews is encouraging — more recent reviews skew noticeably higher — suggesting the scheduling and communication gaps that drove earlier complaints may be improving, but it's still a pattern to watch.
Their work
What it's like working with them
Based on a sample of Google reviews (71 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 549 air conditionings in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Arctic Cold Refrigeration
Wayne leads quoting and on-site consultation, with multiple reviewers noting he visited homes more than once to work through installation options patiently — a level of pre-sale effort that stands out for complex jobs like cassette or ducted systems. Julie anchors the office side: she handles warranty paperwork, post-install follow-up calls, and fielding technical questions between jobs, making her a genuine point of contact rather than just an admin gatekeeper. The installation crews are praised for arriving with defined roles, working as a coordinated team, and leaving job sites neat — reviewers specifically mention gyprock repairs after ceiling cut-outs being indistinguishable from the original ceiling. Their strongest demonstrated niche is Daikin ducted and split-system supply-and-install for residential homes in the Hervey Bay area, though they also handle repairs on non-Daikin brands including Mitsubishi and LG, and have done commercial retail installs and motorhome refrigeration work. For homeowners with an existing system that needs diagnosing, the experience is more variable — a handful of reviews mention technicians arriving without the correct job brief or misreading a fault before a solution was found. They're a local Hervey Bay business, not a franchise, which tends to mean the same small team handles your job from quote through to post-install call.
Best for: new Daikin ducted system installs in residential homes, split-system supply-and-install with same-week turnaround, and homeowners who want a single point of contact from quote through to post-install follow-up.
Location
Often needed together
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Arctic Cold Refrigeration
What areas does Arctic Cold Refrigeration service?+
Arctic Cold is based in Urraween and services the broader Hervey Bay area. Reviews reference jobs across the Hervey Bay region for both residential and commercial properties. If you're outside the immediate area, it's worth calling to confirm before booking — the reviews don't mention travel to distant locations.
Does Arctic Cold handle both installation and repairs, or mainly new installs?+
They do both, though the review evidence is strongest for new installations — particularly Daikin ducted and split systems in residential homes. Repair and diagnostic work is also offered, covering brands including Mitsubishi and LG in addition to Daikin. A handful of reviewers had mixed experiences with diagnostic callouts, so it's worth being specific about what you need when booking.
What do customers say about Arctic Cold's pricing?+
Several reviewers describe pricing as competitive, and one specifically called it 'unbeatable' for their ducted install. A small number of negative reviews raised disputes over callout fees — one customer was charged for 1.5 hours when the technician was on site for around 15 minutes. Clarifying the callout fee structure and what it covers before booking a diagnostic visit is a practical step.
Who are the key people I'd deal with at Arctic Cold?+
Wayne handles quoting and in-home consultations — multiple reviewers note he visited more than once to work through options. Julie manages the office: she fields questions before installation, handles warranty paperwork, and calls customers after jobs are complete. Installers including Zeke, Owen, Andy, Shaun, and Ryan are mentioned by name in positive reviews, with Ryan specifically praised for ceiling gyprock repairs after ducted installs.
How does Arctic Cold handle problems if something goes wrong after installation?+
Several reviewers who initially left negative feedback updated their reviews after management (including someone named Bruce) reached out and resolved the issue — suggesting complaints do get escalated and addressed. That said, a few reviewers report slower resolution times or needing to follow up repeatedly. If you have an issue, asking specifically to speak with a manager rather than waiting for a callback appears to speed things up based on the review pattern.