O'Brien Electrical & Solar Hervey Bay
Technicians named by customers across years of repeat visits — Kaleb, Bobby, and Mitch each earn specific praise.
Named staff add a layer of accountability that matters for repeat jobs — Kaleb, Bobby, and Mitch each appear in reviews tied to specific work, and booking coordinator Mere-Ana is credited with getting customers in quickly. The business trades under two names (O'Brien Electrical & Solar and Chilled Heat), which occasionally surfaces in reviews referencing different eras of the company — worth knowing so you're not surprised if older paperwork or invoices look different. For homeowners managing multiple split systems or a ducted setup, the pattern of repeat customers returning year after year suggests this is a business that holds its standard across visits, not just the first impression.
Their work
What it's like working with them
Based on a sample of Google reviews (78 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 549 air conditionings in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About O'Brien Electrical & Solar Hervey Bay
Operating under both the O'Brien Electrical & Solar and Chilled Heat banners in Hervey Bay, this company covers the full air conditioning lifecycle — supply, installation, servicing, fault diagnosis, and drainage work — with reviews spanning split systems, ducted units, and multi-unit residential jobs. Technicians are named across multiple reviews: Kaleb handled a follow-up drainage installation for a returning customer and completed it quickly within the appointed window, while Bobby earned specific praise for thoroughness and cleanliness during a service call. The admin side gets its own mentions too — booking coordinator Mere-Ana is credited with fitting customers in quickly, and the office team overall is flagged for keeping people informed at every stage rather than leaving them waiting for updates. For homeowners who've had tradies leave a mess, the cleanup standard here is a recurring talking point: multiple customers mention technicians removing boots at the door, leaving split systems spotless, and tidying both inside and outside the property after ducted cleans. With around 16 years of operation and a GST-registered company structure, this is a business suited to Hervey Bay homeowners who want a single point of contact from quote through to ongoing maintenance — particularly those managing multiple units or returning for repeat service work.
Best for: homeowners managing multiple split systems or ducted air conditioning who want a single long-term service provider, returning customers needing follow-up work like drainage or system upgrades, and anyone who has had bad experiences with tradies not showing up on time or leaving a mess.
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Claim This Profile — Free →Common questions about O'Brien Electrical & Solar Hervey Bay
What areas does O'Brien Electrical & Solar Hervey Bay service?+
The business is based in Pialba and reviews reference jobs in Hervey Bay and Craignish, suggesting they cover the Fraser Coast region broadly. If you're outside the immediate Hervey Bay area, it's worth calling the office to confirm coverage before booking. Their admin team — mentioned by name in reviews — is noted for being responsive and straightforward when handling enquiries.
Does O'Brien Electrical handle both installation and ongoing servicing?+
Yes — reviews cover the full range from new split system and ducted air conditioning installation through to annual servicing, fault diagnosis, and follow-up work like drainage installation. One customer had three Rinnai split systems installed and then returned months later for drainage plumbing, noting both visits were handled efficiently. Several long-term customers mention using the business (previously trading as Chilled Heat) for 8 or more years for ongoing maintenance.
What do customers say about pricing at O'Brien Electrical?+
Most reviews describe the pricing as competitive, with several customers noting they were happy with the value relative to the service quality. One reviewer did flag a $275 call-out fee as steep for a diagnostic-only visit, so it's worth asking about call-out costs upfront if you're unsure whether you'll proceed with a repair. Getting a quote before confirming the booking is straightforward — the office team is frequently praised for clear communication.
How quickly can O'Brien Electrical & Solar get to a job?+
Response times mentioned in reviews are generally fast — one customer noted a three-day wait from booking to completion, and another had an urgent booking arranged quickly through coordinator Mere-Ana. Punctuality on the day is a standout pattern across the review sample, with many customers specifically noting technicians arrived within the promised window. For urgent air conditioning failures, it's worth calling directly to ask about availability rather than booking online.
Are O'Brien Electrical technicians tidy and considerate in the home?+
This comes up repeatedly in reviews as a genuine differentiator — customers mention technicians voluntarily removing boots before entering the house, leaving split systems and surrounding areas spotless after cleaning, and tidying up both inside and outside after ducted jobs. Technician Mitch is specifically noted for leaving the work area clean, and Bobby received praise for being thorough and tidy during a service call. If you're particular about your home being left as it was found, this appears to be a consistent standard rather than an occasional exception.