Paton's Electrical Services
Crews have arrived within 30 minutes for power emergencies — and customers say the final bill was lower than expected.
The named technicians (Luke, Scotty, Ross, Shane, BJ) each appear in reviews tied to specific jobs, which suggests a stable, experienced team rather than revolving contractors. Worth noting: four reviews in the sample describe communication breakdowns — missed appointments without notice, quotes left unanswered, and scheduling delays — with most of those complaints linked to bookings made through The Good Guys appliance retail referral pathway rather than direct bookings. If you're booking directly, ask them to confirm your appointment window and a contact number for the attending tech, which appears to be how most of their satisfied repeat customers operate.
Their work
What it's like working with them
Based on a sample of Google reviews (102 total)
“came out within 30 minutes and stayed until they solved the problem”
“left everything clean and tidy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 549 air conditionings in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Paton's Electrical Services
Paton's Electrical Services covers a wide range of work — air conditioning installation and relocation, ceiling fans, downlights, switchboard upgrades, cooktop swaps, external power points, solar hot water, and underground cabling — making them one of the more versatile electrical outfits on the Fraser Coast rather than a narrow AC-only shop. Named technicians in the reviews each bring something specific: Luke is praised for professionalism and problem-solving flexibility, Ross handled an AC outdoor unit relocation and was remembered for doing the original install years prior, Scotty is called out by a new Hervey Bay resident for making the experience genuinely welcoming, and Shane is credited with deep technical know-how. The broader team — including BJ, who advised a customer through eight ceiling fans, 18 power outlets, pool-area power, and underground driveway cabling over two years — clearly handles long-running residential projects as comfortably as one-off emergency callouts. Speed of response is a genuine differentiator: multiple customers report same-day or within-the-hour arrivals after calling during crises, including a business that got a crew out in what they described as 'a heartbeat' at 3:50pm. Cleanup is mentioned unprompted in a notable number of reviews — crews are described as taking rubbish with them, leaving sites tidy, and working around household schedules like a lunchtime visitor arrival. They also work commercial jobs, including ongoing electrical maintenance for Kawungan Plaza Shopping Centre, so they're not limited to residential.
Best for: same-day electrical emergencies in Hervey Bay, direct-booked air conditioning installs and relocations, multi-trade residential renovations requiring a versatile electrician, and ongoing electrical maintenance for commercial properties.
Location
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Claim This Profile — Free →Common questions about Paton's Electrical Services
Does Paton's Electrical Services do emergency callouts?+
Yes, and it's one of the things customers mention most often. Multiple reviews describe crews arriving within 30 minutes of a call during power failures, with at least one team reorganising their entire day to fit in an urgent job late in the afternoon. They appear to prioritise emergency situations even when all electricians are already on calls. If you have an urgent issue, call directly rather than booking online.
What areas does Paton's cover?+
They're based in Urangan and reviews reference jobs across Hervey Bay and the Fraser Coast broadly, including Kawungan and surrounding suburbs. Reviews mention ongoing work at a local shopping centre (Kawungan Plaza), apartment buildings, Queenslander renovations, and commercial business premises. If you're outside the immediate Hervey Bay area, it's worth calling to confirm coverage before booking.
What do customers say about Paton's pricing?+
Several reviewers explicitly note that the final invoice came in lower than they anticipated, and 'affordable' and 'very reasonable' are common descriptors. One reviewer noted the cost was 'a little more than expected' but attributed that to the size of the business and the speed of attendance. No reviews describe pricing as a dealbreaker, and the general pattern is that customers feel they received fair value relative to the response time and workmanship quality.
Which technicians are customers most likely to encounter, and what are they known for?+
Reviews name several team members specifically: Luke is described as 'professional, helpful and accommodating'; Ross is praised for efficiency on AC unit relocation and remembered for having done the original install years earlier; Scotty is credited with making a new Hervey Bay resident feel genuinely welcome; Shane is called out for deep technical knowledge; and BJ is mentioned by a repeat customer who used him across eight ceiling fans, 18 power outlets, pool area power, and underground driveway cabling. Reception staff are also mentioned positively for being easy to deal with when booking.
Are there any concerns about booking through The Good Guys?+
A handful of reviews — including detailed accounts from multiple customers — describe communication and scheduling failures specifically when the booking came through The Good Guys appliance store referral channel rather than direct contact. Complaints in that context include appointment date shifts without notification, no-shows, and uncommunicated job cancellations. Customers who booked Paton's directly rarely raise scheduling issues. If you're purchasing an appliance from The Good Guys, it may be worth contacting Paton's directly to confirm your booking details and the attending electrician's contact information.