Bay Antenna & Cabling Service
Brian, Gerry, Luke, and Steve are named by customers for calling ahead, cleaning up, and finishing the job only once the TV actually works.
These aren't generic compliments; they point to a crew that treats the job as finished only when the customer has confirmed everything works. One review rated the service a single star after a no-show, and another flagged the hourly rate ($130/hr plus a $70 call-out fee) without additional context — worth confirming upfront if budget is tight, though most reviewers who mentioned pricing described it as fair or competitive. Worth noting: the more recent half of the review window has seen a wider spread of ratings than the earlier period, so it's sensible to ask which technician will be attending your job and confirm a firm arrival window before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (27 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 182 antenna & tvs in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Bay Antenna & Cabling Service
A small crew of named technicians — Gerry, Brian, Luke, and Steve — divide the workload at Bay Antenna & Cabling Service, and reviews give each of them a distinct character. Gerry and Luke draw praise for fast response and friendly on-site communication, Brian is repeatedly singled out for programming TVs, fixing others' wiring mistakes, and going the extra mile once a job is done, while Steve and Brian together earn credit for punctual, no-fuss antenna replacements. The business has expanded beyond traditional antenna work into Starlink satellite installation, TV wall bracket fitting, and cabling — making them one of the few Hervey Bay area specialists who can handle both legacy reception issues and newer satellite setup in a single call. Customers across multiple reviews specifically note the 'we're on our way' call before arrival, which appears to be a standard practice rather than a one-off — a small detail that signals the crew takes scheduling seriously. Reviews also flag that they're willing to diagnose and correct past botched installations by other technicians, which is useful if you've had previous work that hasn't held up. The business suits homeowners wanting a straightforward, transparent job: reviewers consistently mention that pricing was explained, the site was left tidy, and nothing was left running without being tested first.
Best for: new antenna or Starlink installation in the Hervey Bay area, diagnosing reception problems caused by previous shoddy installations, and homeowners who want TV setup and channel programming completed as part of the same visit.
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Claim This Profile — Free →Common questions about Bay Antenna & Cabling Service
Which areas does Bay Antenna & Cabling Service cover?+
The business is based in Kawungan and reviews reference work in the Hervey Bay area. Reviewers don't explicitly list suburbs served, so if you're outside the immediate Hervey Bay region it's worth confirming coverage when you call. The call-out fee structure ($70 service call mentioned in one review) suggests they factor travel into pricing.
What do customers say about the team's punctuality and communication?+
Punctuality is one of the most consistently praised aspects across the 25 reviews we reviewed. Several customers specifically mention a phone call from the crew saying they're on their way — one reviewer called it 'true customer service at its best.' The team is also praised for arriving at or before the appointed time. One review did record a no-show with no answer when they called, so confirming a firm arrival window on the day of your booking is a sensible step.
Does Bay Antenna & Cabling Service install Starlink?+
Yes — at least one customer specifically reviewed a Starlink installation and rated it 10/10, describing the service as professional. This puts them in a smaller group of local antenna businesses that have moved beyond traditional over-the-air reception work. If you're looking for someone who can handle both legacy antenna systems and satellite internet hardware, they appear to cover both.
Can they fix a previous installer's mistakes?+
Multiple customers mention that the crew identified and corrected errors left by previous technicians — one review notes they were 'correcting other's mistakes' and another says 'pity they had to discover other techs mistakes,' implying it came as an unwelcome but necessary finding on the day. If you suspect past work is causing your current reception or cabling issues, this is a team worth calling.
What should I know about their pricing before booking?+
One review specifically noted a $70 service call fee and $130 per hour labour rate. That said, the majority of reviewers who commented on pricing described the final cost as fair, competitive, or even a pleasant surprise. It's worth asking for a quote upfront and clarifying whether the call-out fee is included in any fixed-price quote they provide, particularly for straightforward antenna or bracket jobs.