Andersens Hervey Bay
Named staff — Tim, Grace, Jason, and Josh — praised by repeat customers across carpet, vinyl, and blind installations.
That's meaningful for a flooring job where coordination gaps (wrong measure, missed appointments, poor cleanup) are the most common failure points. The business also handled a remote investor's urgent tenancy turnaround smoothly, including before-and-after photos, which signals reliable project management for absentee owners. One reviewer flagged patchy cleanup after installation, and one flagged less competitive pricing compared to alternatives — neither pattern appears frequently enough to be a reliable concern, but it's worth confirming what the cleanup scope includes and asking for a comparison quote if budget is a priority. Recent reviews are averaging noticeably higher than earlier ones, which is a useful signal for homeowners deciding right now.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
“the end product was exactly what was quoted and asked for”
What they help with
Based on what their customers hired them for
How they stack up
Context from 401 curtains & blindss in Hervey Bay
Credentials & background
Sourced from 6 public records so you don't have to look them up yourself
About Andersens Hervey Bay
Andersens Hervey Bay operates as a full-service flooring and window covering store, covering carpet, vinyl plank, and blinds installation across the Fraser Coast region. Tim handles in-home quoting and is singled out for spending genuine time walking customers through options — not rushing them toward a quick sale. On the installation side, Jason is praised for precision carpet laying and for briefing customers on how to care for their new floors, while Josh draws specific mentions for fast, high-quality work. Grace anchors the office and is name-checked repeatedly for keeping customers informed at every stage of scheduling and follow-up — a real differentiator for out-of-town investors managing properties remotely. The team will move furniture before laying carpet, something several reviewers note other companies routinely decline to do, and they offer a seniors discount that isn't widely advertised. Recent reviews trend noticeably higher than earlier ones, suggesting the current team is hitting its stride — particularly for residential renovations, new tenancy turnarounds, and first-time renovators who want hand-holding through the process.
Best for: residential carpet and vinyl plank renovations, urgent tenancy turnaround flooring for investment properties, and first-time renovators who want a guided, well-communicated process from quote to installation.
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Claim This Profile — Free →Common questions about Andersens Hervey Bay
What areas does Andersens Hervey Bay cover?+
The Pialba-based store serves the broader Hervey Bay and Fraser Coast area, with reviewers mentioning installations in Urangan and surrounding suburbs. They also handle investment properties for out-of-town owners, coordinating directly with local agents for access and providing before-and-after photos. Reviews don't specify a hard service boundary, so if you're outside the immediate Hervey Bay area, confirm coverage when you call.
Who will I deal with at Andersens Hervey Bay — and what are they each good at?+
Tim handles in-home quoting and is praised for taking time with customers and explaining product options clearly. Grace manages scheduling and administration and is singled out by multiple reviewers for proactive communication throughout the job. On the tools, Jason is noted for precise carpet installation and post-install care advice, while Josh draws mentions for fast, quality workmanship. This consistency of named staff is unusual and means you're likely to get the same faces from quote to completion.
Does Andersens Hervey Bay move furniture before laying carpet?+
Yes — multiple reviewers specifically note that the team moved furniture before installation, and at least one reviewer flagged this as something other companies routinely decline to do. This is worth confirming for your specific job when booking, as scope can vary depending on job size and furniture type. It's one of the practical reasons repeat customers mention choosing them over competitors.
What do customers say about Andersens Hervey Bay's pricing?+
Most reviewers describe pricing as fair or don't raise it as a concern, and the business offers a seniors discount that at least one reviewer confirmed. One reviewer did note that after their job they found more competitive prices elsewhere, so if budget is a priority it's worth getting a comparison quote. Reviews don't mention specific price points, so contact them directly for a quote tailored to your floor area and product choice.
Can Andersens Hervey Bay manage a flooring job if I'm not local?+
Yes — at least one out-of-town investor used them for an urgent tenancy turnaround and described the team coordinating directly with their property agent, completing the job quickly, and providing before-and-after photos. That kind of remote project management is not something all flooring retailers offer, and the consistent praise for Grace's communication suggests it's a genuine capability rather than a one-off. If you're managing a rental property on the Fraser Coast from interstate, this is worth asking them about specifically.