Innovo Electrical & Solar
Sam still reviews customers' power bills months after installation — and so does the rest of the team.
The standout practical signal is post-install support: multiple reviewers mention staff following up unprompted, answering billing questions months later, and an admin team member (Carla) who is specifically praised for owning problems rather than deflecting them — that kind of after-sale accountability is worth asking about before you sign. With six years of operation and GST registration confirmed, this is a structured business rather than a sole trader, which matters if you need warranty work or ongoing service on a battery system.
Their work
What it's like working with them
Based on a sample of Google reviews (30 total)
What they help with
Based on what their customers hired them for
How they stack up
Context from 469 electricians in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Innovo Electrical & Solar
Innovo Electrical & Solar specialises almost exclusively in solar panel systems and battery storage — this isn't a general electrician who dabbles in solar; virtually every reviewed job involves off-grid setups, system upgrades, or new solar-plus-battery installs. Sam is the face most customers meet first: reviewers consistently credit him with making the consultation feel educational rather than pushy, breaking down technical specs and financial projections in plain language before anyone signs anything. Luke and Doug also appear in reviews handling sales and follow-up — Luke in particular is noted for still walking customers through power bills months after installation, which is unusual post-sale support for a solar company. The installation crews (including the Mozz Electrical team who carry out some installs) are praised for completing most jobs in a single day and leaving sites tidy — one reviewer noted they kept working straight through rain. On the admin side, Carla handles after-install issues and scheduling, and one detailed review specifically credits her with owning problems directly and following up without being prompted — useful to know if you ever need support after commissioning. Based in Pialba and serving the Fraser Coast area, they appear to focus on residential homes rather than commercial properties, and they've done repeat business for customers upgrading or expanding earlier systems.
Best for: residential solar and battery storage installs where you want a thorough pre-sale consultation, homeowners looking to expand or upgrade an existing solar system, and customers who want documented after-install support rather than a one-and-done service.
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Claim This Profile — Free →Common questions about Innovo Electrical & Solar
What does the process look like from first contact to installation with Innovo?+
Reviews suggest a consistent sequence: an in-home consultation (usually with Sam or Doug) within a few days of enquiry, followed by installation typically within two to three weeks of signing. Most installs are completed in a single day. Customers mention being kept informed at each stage, and several note the team communicated proactively rather than waiting to be chased.
Does Innovo provide support after the solar system is installed?+
Post-install support is one of the more frequently mentioned themes across their reviews. Luke is specifically named for continuing to answer questions and review power bills with customers three months after installation. Carla handles after-install issues and scheduling, and one detailed review praises her for following up on problems without being prompted and owning delays directly rather than deflecting. It's worth confirming what their formal support window looks like when you get your quote.
Does Innovo handle solar system upgrades, or only new installs?+
Yes — several reviews specifically describe upgrading or expanding an existing solar system rather than starting from scratch. One customer used them multiple times to add capacity, and another mentions replacing an outdated system with a full upgrade. If you have existing panels and want to add batteries or increase generation, this appears to be a service they're comfortable with.
How does Innovo's pricing compare, and are they flexible on budget?+
Reviews don't go into specific dollar figures, but a few customers mention the team helped them work within a budget, and the sales approach is consistently described as non-pushy. One reviewer noted they were 'assisted in meeting budget.' For an accurate comparison, get a written quote and ask Sam or the sales team to walk through the system sizing options at different price points — that appears to be their standard approach anyway.
What areas does Innovo Electrical & Solar service?+
Innovo is based in Pialba, which puts them in the Fraser Coast region of Queensland. Reviews don't explicitly list all the suburbs they cover, so if you're outside the immediate Hervey Bay area it's worth calling to confirm whether they'll travel to your location before booking a consultation.