Novus Glass Hervey Bay
Logan's team once sealed a windscreen leak in minutes that every other shop said required a full removal.
From the 29 reviews analysed, Logan is named most frequently and reviewers consistently describe him as approachable, cheerful, and efficient; Hayden and Casper each appear as capable hands on the floor. The practical upshot: if you need a chip assessed honestly, a windscreen replaced the same day, or you're passing through Hervey Bay and need something sorted quickly, this team is a reasonable first call — just ring ahead so they can fit you in around the schedule.
Their work
What it's like working with them
Based on a sample of Google reviews (33 total)
“super clean job”
What they help with
Based on what their customers hired them for
How they stack up
Context from 385 glass & glaziers in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Novus Glass Hervey Bay
Logan leads the Pialba team and is the name that comes up most in reviews — praised specifically for clear communication, a cheerful manner, and keeping windscreen replacement jobs moving without fuss. Hayden and Casper are also mentioned by reviewers for their professionalism and helpfulness on the shop floor. What makes this outfit stand out from a typical glass shop is their willingness to give honest assessments rather than push unnecessary repairs — on more than one occasion they've told customers their chips didn't need fixing, and on another, a technician used an air compressor to locate and seal a windscreen leak in minutes rather than recommending a full removal as every other shop had suggested. Same-day or next-available bookings appear to be the norm rather than the exception, even for walk-ins and travellers passing through. They work across passenger cars, trucks, and larger vehicles like Ford Rangers and Hyundais with ADAS systems, handling calibration post-replacement as well as basic chip repairs. Travellers on long interstate runs seem to be a genuine niche — the team regularly fields requests from people transiting through the Fraser Coast who need a crack contained or a chip sorted before continuing their trip.
Best for: same-day windscreen chip repairs and full replacements, travellers needing a quick honest crack assessment mid-trip, truck and commercial vehicle glass work, and customers who want a straight answer before committing to a repair.
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Claim This Profile — Free →Common questions about Novus Glass Hervey Bay
Can Novus Glass Hervey Bay fit me in on the same day?+
Same-day appointments appear to be genuinely available based on multiple reviews, including walk-ins without a prior booking. Several customers mention ringing in the morning and having their chip or windscreen sorted the same day. Travellers passing through the Fraser Coast have also been accommodated at short notice. It's still worth calling ahead to confirm availability, particularly for full windscreen replacements that take 90 minutes or more.
Who will actually work on my car, and what are they known for?+
Logan is the name most frequently mentioned by reviewers and is described as the lead contact — praised for clear communication, fair pricing, and keeping jobs on schedule. Hayden and Casper are also mentioned by customers as professional and helpful on the shop floor. One reviewer specifically described Logan as 'phenomenal' at chip repair, while another noted the full team completed a windscreen replacement with calibration in 90 minutes. Reviews don't suggest a specific technician is assigned to particular job types, so it's worth asking when you book.
Does Novus Hervey Bay handle windscreens on trucks and larger vehicles?+
Yes — reviews mention windscreen replacements on trucks and commercial vehicles, including a job for a removalist business whose owner noted she was quoted $300 less than a competitor. They've also handled stone chip repairs on trucks around busy fleet schedules. If you have a non-standard vehicle, it's worth calling ahead to confirm parts availability and lead times.
How does Novus Hervey Bay handle situations where a repair might not be worth it?+
Several reviewers specifically praise the team for honesty about whether a repair is necessary. In one case, staff told a customer that most of her chips had been previously repaired poorly and only fixed the one that genuinely needed attention. In another, a technician used an air compressor to locate and seal a windscreen leak in minutes — a job every other workshop had said required a full windscreen removal. This kind of straight advice comes up often enough across the 29 reviews we analysed to be considered a reliable pattern rather than a one-off.
I'm driving through Hervey Bay on a road trip — can they help if I have a crack?+
This is actually a niche the team seems to handle regularly. Multiple reviews are from interstate travellers who stopped in to have a crack assessed or contained mid-journey. The team can advise whether a crack is safe to drive on or needs immediate repair, and they're reported to be upfront about what's achievable as a temporary fix versus a full replacement. If you're passing through, call ahead with your vehicle details so they can check parts availability before you arrive.