PJ Burns Builder Hervey Bay
Multiple clients credit Sara and the two Daves for making a fully custom build feel manageable from first meeting to handover.
The team's willingness to return for post-handover fixes and even to assist a second-hand buyer (someone who didn't originally build with them) suggests after-sales accountability that's worth noting. Two reviews in the sample raise concerns — one about tradesperson conduct and one about defects and a difficult handover experience — and while those are a minority of the total reviews, they're worth asking about directly, particularly around what their defects and warranty process looks like before signing a contract. Given only 20 total Google reviews across 22 years of operation, the dataset is thin relative to the business's age, so ask for local references from recent builds to supplement what's available publicly.
Their work
What it's like working with them
Based on a sample of Google reviews (20 total)
“Sara helped us create a custom home design that really suited our family”
“so beautifully and solidly built going strong 28 years later”
What they help with
Based on what their customers hired them for
How they stack up
Context from 323 kitchen renovations in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About PJ Burns Builder Hervey Bay
PJ Burns operates as a custom home builder in Hervey Bay with around 22 years in the trade, and the reviews make clear this is not a project home company — they work from scratch on individually designed homes, including on challenging blocks like narrow or canal-frontage lots. The team has defined roles that show up repeatedly across reviews: Sara leads the design and initial consultation phase, helping clients translate vague ideas into workable plans; Matt handles colour selection and fitting choices; Lionel (earlier reviews) contributed to design; and the two Daves manage the on-site build, keeping clients updated on progress and returning for post-handover warranty items. What's less obvious from the reviews alone is that their kitchen fit-outs appear to be a genuine strength within their builds — one client specifically called out the kitchen as a highlight, praising the storage design and stone benchtops — which is relevant given this profile is listed under Kitchen Renovation. They're GST-registered and operating as a company, meaning they carry the structural accountability of a formal entity rather than a sole trader. The business appears best suited to owner-occupiers who want a say in design from the ground up, have time to go through a proper consultation process, and are building in the Hervey Bay and Fraser Coast region — reviews reference builds in Nikenbah, Urraween, and surrounding suburbs.
Best for: owner-occupiers wanting a fully custom home design from the ground up, builds on challenging or narrow blocks in the Hervey Bay region, and homeowners who want a kitchen designed and fitted as part of a broader new home build.
Location
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Claim This Profile — Free →Common questions about PJ Burns Builder Hervey Bay
What areas does PJ Burns Builder Hervey Bay cover?+
Reviews reference completed builds in Urraween, Nikenbah, and surrounding Fraser Coast suburbs. One reviewer noted that the team travelled to the Sunshine Coast to assist a second-hand buyer with a warranty matter, suggesting they're willing to travel for after-sales support. For new builds, their primary focus appears to be the greater Hervey Bay region. Confirm your specific location with them directly when enquiring.
What does the design and consultation process look like with PJ Burns?+
Based on multiple reviews, the initial design phase is handled by Sara, who works with clients to develop custom plans — one reviewer noted this process resolved years of frustration they'd had with other builders. Matt then assists with colour selection and fittings. The process appears structured across distinct roles rather than a single point of contact, which several clients found helpful. Expect a collaborative back-and-forth rather than a catalogue-selection approach.
How long does a PJ Burns build typically take, and how booked out are they?+
One reviewer completed their build in 11 months (including through the COVID period), while others describe the process as taking around a year from design to handover. On availability, one recent review noted the business was booked approximately six months out. If you're working to a move-in deadline, factor that lead time into your planning and confirm their current schedule when you make contact.
Does PJ Burns handle kitchen renovations as a standalone project, or only as part of a full home build?+
Reviews on this profile exclusively discuss full custom home builds — there are no mentions of standalone kitchen renovation projects being taken on separately. The kitchen fit-out within those builds has been specifically praised (storage layout, stone benchtops), but whether they take on kitchen-only jobs is unclear from public reviews alone. Contact them directly to confirm if that's the scope of work you're looking for.
What happens if there are defects after handover?+
Several reviewers mention Dave returning post-handover to address minor issues, with one client describing the process as straightforward — 'nothing too much problem.' One second-hand buyer (who didn't build with PJ Burns originally) also reported the team attended their home and followed up in writing with repair guidance, despite having no contractual obligation to do so. It's worth asking specifically about their formal defects liability period and QBCC warranty coverage when reviewing your contract.