Big Willi Plumbing
Claudius and Willi named personally across multiple jobs — from drain unblocks to commercial toilet repairs.
The business has been operating for around 20 years and is GST-registered as a company, which at minimum confirms they're not a fly-by-night operation. If you're after a straightforward plumbing repair, gas appliance hook-up, or hot water fix in the Torquay area, this crew fits that profile — but given the small review pool, it's worth asking them directly about their experience with your specific job type before booking.
Their work
What it's like working with them
Based on a sample of Google reviews (10 total)
“professional and reliable and absolutely excellent craftsmanship”
What they help with
Based on what their customers hired them for
How they stack up
Context from 450 plumbers in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Big Willi Plumbing
Willi and Claudius are the two names that keep appearing across these jobs — Willi appears to handle the broader team leadership and client relationships, while Claudius is the one showing up on-site across a range of call-outs, from unblocking shower traps to repairing commercial toilet damage at Knauf Hervey Bay. The crew's work spans residential and light commercial settings, with reviews mentioning gas appliance connections, hot water system diagnosis and repair, toilet installations, and drain unblocking — a solid general plumbing spread rather than a narrow niche. One job that stands out: a reviewer mentions Willi's team also resolved an electrical switch problem during a plumbing call, which suggests a willingness to problem-solve beyond the strict scope of a visit. Trade-to-trade referrals are present too — a concrete cutting business specifically recommends them, which typically reflects consistent workmanship rather than one good experience. With roughly 20 years in the trade and GST registration confirming they operate as a legitimate company, this is a team that suits homeowners who want an experienced crew for everyday plumbing repairs, gas work, and hot water issues without the overhead feel of a large franchise.
Best for: hot water system repairs that need fast diagnosis, gas appliance connections, residential drain and toilet work, and homeowners who prefer dealing directly with a named, experienced tradesperson rather than a call-centre dispatch model.
Location
Often needed together
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Claim This Profile — Free →Common questions about Big Willi Plumbing
Who actually turns up to do the work at Big Willi Plumbing?+
Reviews name Willi and Claudius as the two main faces of the business, with Sean also mentioned on at least one commercial job. Claudius appears frequently in on-site reviews across different job types, from residential drain unblocking to commercial toilet repairs. Willi seems to lead the broader team and client relationships. It's a small crew rather than a large rotating roster, which often means more consistent workmanship.
What kinds of plumbing jobs does Big Willi Plumbing handle?+
Across the reviews available, jobs have included gas stove connections, hot water system diagnosis and parts replacement, toilet installations, shower trap unblocking, and commercial bathroom repairs. One reviewer also noted they solved an electrical switch problem during a plumbing visit, suggesting some flexibility in scope. They appear comfortable with both residential homes and light commercial sites like the Knauf Hervey Bay job mentioned in reviews.
How does Big Willi Plumbing's pricing compare to other local plumbers?+
A couple of reviewers specifically called out pricing as a positive — one described them as 'great value compared to some other local suppliers' and another mentioned a 'reasonable price' for a shower trap unblock. That's a consistent enough signal to suggest they're not at the top-dollar end of the market, but reviews don't provide enough detail to give specific figures. It's worth getting a quote upfront and comparing.
Does Big Willi Plumbing service areas outside Torquay?+
At least one review mentions a job completed at Knauf Hervey Bay, which suggests the team is willing to travel beyond the immediate Torquay area for the right job. However, reviews don't consistently detail their service radius, so it's best to call them directly and confirm whether your location is within their operating area.
Is Big Willi Plumbing suitable for urgent or same-day plumbing issues?+
One reviewer noted their hot water system failed and Big Willi Plumbing 'quickly diagnosed the problem' and had them back up and running promptly, which suggests responsiveness for urgent issues. Multiple reviews praise punctuality — crews arriving on time — which is a reasonable indicator of reliability for time-sensitive jobs. That said, reviews don't explicitly confirm 24/7 emergency availability, so contact them directly if you need after-hours support.