Narellan Pools Fraser Coast
Owners Adam and Shane personally manage every build — from your first quote to handover day.
That personal accountability is rare in pool building and shows up repeatedly across independent reviews. A small number of earlier reviews (3 out of 42) flagged incomplete post-handover fixes — minor items like a broken gate latch or a pump access point tiled over — though recent reviews have trended higher on average, and these concerns don't appear in newer accounts. Worth asking upfront: get any outstanding finishing items and the handover checklist in writing before your final sign-off.
Their work
What it's like working with them
Based on a sample of Google reviews (45 total)
“always left our yard neat and tidy”
What they help with
Based on what their customers hired them for
How they stack up
Context from 340 pool builders in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Narellan Pools Fraser Coast
Adam leads sales and initial consultations — multiple customers specifically credit him for honest, pressure-free advice that helped them choose the right pool size and model for their block, rather than upselling. Shane runs the build side as co-owner, praised repeatedly for being reachable throughout construction, flexible when homeowners needed to reposition pools or change finishes mid-project, and for delivering ahead of schedule on at least one documented install. Office staff — including Aimee, Amanda, and Carol — are called out by name for keeping clients informed at every stage, which is unusual in a trade where communication typically falls away once the contract is signed. The business installs fibreglass pools exclusively (the Eden 5.5 model is specifically mentioned) and handles the full scope: excavation, electrical, concreting, tiling, fencing, and even groundwork restoration after truck access. They operate across the Fraser Coast including Hervey Bay, and have completed installs on challenging blocks — one reviewer noted the crew worked through site difficulties without drama. Recent reviews have trended noticeably higher than earlier ones, suggesting the team's post-sale follow-through, which drew a few complaints in older reviews, has tightened up.
Best for: new fibreglass pool installations where you want owner-led oversight from quote to handover, homeowners on challenging blocks who need a team that can adapt mid-build, and buyers who want a full-scope install without coordinating separate trades for electrical, fencing, and concreting.
Location
Often needed together
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Claim This Profile — Free →Common questions about Narellan Pools Fraser Coast
Who are the main people I'll deal with at Narellan Pools Fraser Coast?+
Adam and Shane are co-owners and the names that appear most frequently across reviews. Adam typically handles your initial consultation and quote — customers note he answers questions honestly without trying to upsell. Shane oversees the build and is described as easy to contact throughout construction, including when changes like pool repositioning were needed. Office staff including Aimee, Amanda, and Carol manage scheduling and keep clients updated between stages.
What does a typical installation timeline look like?+
One reviewer documented a four-week completion from start to finish, and several others mention the job finishing on or ahead of the promised schedule. Timelines can vary depending on weather and site conditions — one install was affected by a wet day but still proceeded. Reviews don't flag long delays as a common issue, which suggests project scheduling is generally well managed.
Do they handle everything, or will I need separate contractors for fencing and concreting?+
Based on what reviewers describe, the team manages the full scope in-house: excavation, pool installation, electrical (including pre-wiring for future spas), tiling, concreting, and fencing. One customer specifically noted they were able to change their concrete and fencing plans mid-project without hassle. It's worth confirming exactly what's included in your contract, particularly for site restoration after truck access.
What pool models do they install?+
The business installs fibreglass pools under the Narellan Pools brand. The Eden 5.5 is specifically mentioned by one customer as fitting well in a standard backyard. As a franchise, the range is set by Narellan nationally, so you can browse the full model lineup on the Narellan website and then discuss which suits your block with Adam at consultation.
What areas do they service?+
The business is based in Dundowran and operates across the Fraser Coast region, with multiple reviews from Hervey Bay customers. Reviews don't specify exact service boundaries, so if you're outside the Hervey Bay area, confirm your location is within their coverage zone when you make initial contact.