Automated Security
Designs and builds gates in-house — including a custom 12-metre slider — and regularly called in to fix what other contractors couldn't.
The named team members (Gary, Steven, Sally, Ryan, Mat, Christian, Andrew, Sam) appear frequently enough that this reads like a stable, consistent crew rather than a revolving door of subcontractors, which matters for jobs like automated gates where ongoing service and programming support is part of the value. One review raises a concern about a disputed repair — involving a gate lock component, a refund delay, and a subsequent gate arm failure — and it's worth noting if you're hiring them for a repair rather than a new install; asking upfront about what's included in the repair scope and what movement-related limitations they foresee for your specific setup is a sensible step.
Their work
What it's like working with them
Based on a sample of Google reviews (22 total)
“manufactured and installed security gates and fencing at our business”
“A process that dragged on for nearly 10 months by the other company was resolved in one week by Sally and her team”
“they not only fitted my sliding gate they rectified the defects from the previous contractor”
“communicated really well during the whole process”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 security & cctvs in Hervey Bay
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Automated Security
A family-run operation out of Urangan, Automated Security does something most security companies don't: they design and manufacture their own gates and fencing on-site in Hervey Bay, which means bespoke solutions — including a custom 12-metre sliding gate for one customer — rather than off-the-shelf products. Gary and Steven lead the installation and manufacturing side, with reviewers specifically praising their precision and willingness to work through unusual access challenges from the design stage. On the admin and service side, Sally coordinates bookings and warranty work, and at least one customer credits her team with resolving in a single week a gate motor fault that a previous company had dragged out for ten months. Technicians Ryan, Andrew, Mat, and Christian are each mentioned by name for on-site work — consistent punctuality, clear communication during the job, and prompt text updates appear across multiple reviews. The business handles both residential and commercial installs, with jobs ranging from front fences and automated sliding gates to CCTV camera systems and intercoms — and they're also called in to repair or rectify gate problems left by other contractors. At roughly 17 years in operation and GST-registered as a company, they're a structured local business rather than a one-person outfit.
Best for: custom or large-scale automated gate projects requiring in-house manufacturing, homeowners wanting to fix poor work left by a previous contractor, and residential or commercial properties needing integrated gate, fencing, and camera systems.
Location
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Claim This Profile — Free →Common questions about Automated Security
Does Automated Security manufacture their own gates, or do they use off-the-shelf products?+
Based on multiple reviews, Automated Security designs and manufactures gates in-house at their Hervey Bay facility. One customer describes a custom 12-metre automated sliding gate built to solve a limited-access problem that standard products couldn't address. This means they can produce bespoke solutions rather than being limited to catalogue options. If you have an unusual site or specific aesthetic requirements, it's worth discussing your brief with Gary or Steven directly.
Can Automated Security fix a gate or fence installed by another company?+
Several reviews describe customers coming to Automated Security after problems with previous contractors, and in each case they completed or corrected the work. One reviewer had a gate motor fault unresolved for ten months by another company; Automated Security fixed it within a week. Another customer had installation defects rectified at the same time as a new sliding gate was fitted. This appears to be a genuine part of their workload, not just an occasional favour.
What areas around Hervey Bay does Automated Security cover?+
Their base is in Urangan, and reviews reference work across Hervey Bay. Reviews don't specifically mention travel to Fraser Coast towns further afield, so if you're outside the immediate Hervey Bay area, it's worth confirming their service radius and whether a travel fee applies before booking.
What do customers say about communication and keeping to scheduled appointments?+
Communication is one of the most consistently mentioned strengths across the 22 reviews — customers reference prompt replies, text updates during the job, and technicians arriving on time. Ryan and Andrew are each specifically named for punctuality. One customer who had camera systems installed over roughly 14–15 months mentions the team answered all questions and explained everything in plain terms throughout the ongoing relationship.
Does Automated Security install security cameras as well as gates and fencing?+
Yes — reviews describe CCTV camera installations at both residential properties and multi-unit complexes, as well as intercom systems linked from gates to the house. Mat is mentioned by name as the contact point for one residential camera install, and Sally and Albert (described as the owner in that review) are credited for a smooth commercial camera job. If you need gates, cameras, and intercom integrated, they appear set up to handle the full scope.