I.T. Systems
Jon's team worked until 10pm to recover a crashed server before an 8am deadline — and pulled it off.
Data recovery and PC repairs are the services customers most specifically call out, which matters if you're searching for help with a dying drive or a custom build rather than a straightforward CCTV install. The sample is small enough that one or two jobs could shift the picture, so if your work falls outside IT repair and server support — for instance, you actually need camera installation — it's worth asking them directly what proportion of their current workload sits in that space.
Their work
What it's like working with them
Based on a sample of Google reviews (14 total)
“an engineer on the way who ran some diagnostic software”
“very helpful and good prices”
“up to date and valuable information that really helped me navigate”
What they help with
Based on what their customers hired them for
How they stack up
Context from 404 security & cctvs in Hervey Bay
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About I.T. Systems
Jon leads the technical work here and brings over 25 years of industry experience — reviewers note you can tell he genuinely loves the trade, not just the job. Peter handles warranty repairs and device diagnostics, with one customer specifically praising how quickly he got a Dell laptop back in service under manufacturer warranty. The team has tackled everything from PC builds using customer-sourced components to complex server recoveries late into the evening — the Meals on Wheels crisis response, where Darren and Jon worked until 10pm to restore a crashed server before an 8am deadline, is a standout example of how they handle commercial emergencies. Data recovery from failed hard drives is mentioned across multiple reviews, which is worth knowing if that's your situation — it's not a common specialty for regional IT shops. While the business is listed under Security & CCTV, the review record skews heavily toward general IT support, PC repairs, and server management rather than camera installations. Located in Pialba, this appears to be a small team operation that suits both households and local businesses who want direct access to experienced technicians rather than a remote help desk.
Best for: urgent business server failures requiring after-hours response, data recovery from failed hard drives, and custom PC builds or repairs in the Hervey Bay region.
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Claim This Profile — Free →Common questions about I.T. Systems
What kinds of IT problems does I.T. Systems handle?+
Reviews cover a wide range: failed hard drive data recovery, custom PC builds with customer-supplied parts, Dell warranty repairs, and full server crash recovery for a local business. Jon is described as having 25-plus years in the industry, and the team appears comfortable with both residential repairs and small-to-medium business infrastructure. If your issue is unusual or urgent, past customers suggest calling directly — the team has a track record of advising even when the fix involves third parties like parts suppliers.
Does I.T. Systems do emergency callouts for businesses?+
Yes, based on at least one detailed review, they dispatched a technician quickly to a business server failure and then continued work at their own office until 10pm to meet an 8am operational deadline. That review came from the treasurer of Hervey Bay Meals on Wheels, describing a full hard drive failure recovery. If your business needs after-hours support, it's worth asking them directly about callout availability and any associated fees.
Can I.T. Systems recover data from a failed hard drive?+
Multiple customers specifically mention successful data recovery from failed drives, which is not a universal offering among regional IT shops. One reviewer had both a quick repair and full data recovery, and another had data retrieved during a live server crisis. Data recovery outcomes depend heavily on the type and extent of the failure, so contact them early — the sooner a failing drive is handed over, the better the odds.
What do customers say about pricing at I.T. Systems?+
Several reviewers describe pricing as affordable or good value, with one noting "good prices" and others calling the service fast and fairly priced. No reviews mention unexpected charges or billing disputes. Because only 14 reviews exist in total, this impression comes from a small pool — it's worth asking for an estimate upfront, particularly for more complex jobs like data recovery or server work where labour time can vary significantly.
Does I.T. Systems install security cameras and CCTV?+
The business is categorised under Security & CCTV on Google, but the available customer reviews focus almost entirely on IT repair, PC builds, and server support — no reviews specifically describe a camera or CCTV installation job. This doesn't mean they don't do it, but you won't find customer feedback on that service here. If CCTV is your primary need, it's worth asking them directly about their experience and what systems they work with.