Sackett Services
Mark Reid returns after every ducted install to personally walk customers through their new system — a step reviewers say no other quoting company offered.
Several reviewers explicitly say they chose Sackett over lower bids because of this rigour, and none report regretting it. The installation crews (named across reviews as Jesse, Will, Forrest, Coby, Jason, Nate, and Tom) are consistently described as arriving on time, cleaning up daily, and flagging decisions with homeowners rather than assuming. Scott Hutchins on the servicing side has earned specific mention for honesty — one customer was charged only a minimum callout when full service wasn't warranted. One review in this sample raised a frustration with invoice discrepancies on the administrative side, though that appears to be an isolated mention rather than a recurring pattern across the 50 reviews we analysed; it's worth keeping receipts and confirming invoice accuracy if your job involves staged payments.
Their work
What it's like working with them
Based on a sample of Google reviews (283 total)
“Mark took such care with the design of the system”
“incredibly helpful in getting all the documentation sorted for the Greenbank rebate”
What they help with
Based on what their customers hired them for
How they stack up
Context from 290 air conditionings in Hobart
Credentials & background
Sourced from 5 public records so you don't have to look them up yourself
About Sackett Services
Sackett Services specialises in ducted heat pump design and installation — including complex retrofits in century-old homes with low roof clearance or unusual layouts — which is where their approach most clearly separates them from general HVAC contractors. Mark Reid leads the design and quoting side, and multiple customers specifically credit him with thorough room-by-room system sizing, honest explanation of options, and returning after installation for dedicated walkthroughs on how to get the best from a new system. On the tools, Jesse, Will, Forrest, Coby, and Jason handle installations and are repeatedly praised for working carefully around pets, families, and tight spaces without cutting corners. Scott Hutchins covers servicing and assessments, and customers note he explains what he finds as he goes — one reviewer mentions he charged only the minimum callout when filters didn't need replacing, which is the kind of candour that earns long-term loyalty. The office team — Cathy, Melanie, and Mel — gets named in reviews for navigating rebate paperwork (including Greenbank) and coordinating fast responses, including same-day hot water replacements. Beyond ducted systems, they also handle split systems, Sanden hot water heat pump supply and installation, pool heating, and EV charging, making them a practical single-call option for homeowners moving from gas to all-electric.
Best for: complex ducted heat pump retrofits in older or unusually shaped homes, gas-to-electric heating conversions with rebate coordination, urgent heat pump or hot water failures needing same-day response, and homeowners who want a detailed design process with post-installation support.
Location
Often needed together
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Claim This Profile — Free →Common questions about Sackett Services
Does Sackett Services help with government rebates like Greenbank?+
Yes — multiple customers specifically name Cathy and Melanie in the office for handling Greenbank rebate documentation on their behalf. Reviewers describe this as a hands-on process where the admin team coordinated the paperwork rather than leaving it to the homeowner. If you're planning a gas-to-electric conversion or a heat pump installation, it's worth asking about rebate eligibility at the quoting stage so the documentation can be prepared alongside the job.
What does the design process look like for a new ducted system?+
Mark Reid leads system design and sizes each zone based on the cubic air volume of individual rooms rather than applying a one-size approach. Customers in older or unusually laid-out homes mention that Mark visited the property, explained the options clearly, and had a proposal ready within a week. Several reviewers note he also returns after installation for a dedicated session on how to operate the system and get the most from it — a step that isn't standard with every installer.
How quickly can Sackett Services respond to a broken heat pump or hot water system?+
Reviews suggest same-day or next-day response is possible for urgent failures. One customer's heat pump died on a public holiday and a technician was booked for the next working day; another had a hot water assessment the same day they called and installation the following morning. That said, response times will vary with workload, so it's worth calling directly if your situation is urgent rather than relying on online booking alone.
Who are the main technicians, and what are they known for?+
Mark Reid handles design and project management, and is praised for precision and post-install support. Scott Hutchins covers servicing and site assessments, with customers noting his honesty — one reviewer was charged only a minimum callout fee when filters didn't need replacing. Installation crews named across reviews include Jesse, Will, Forrest, Coby, Jason, Nate, Tom, and Callum, who are consistently described as arriving on time, communicating clearly on site, and cleaning up at the end of each day.
Do they work on older or unusual homes, or mainly new builds?+
Older and architecturally tricky homes appear to be a particular strength — reviews specifically mention successful installs in a 100-year-old home with high ceilings, a house with very limited roof space, a multi-level commercial property, and an apartment with an oddly shaped room. Mark's design process accounts for these constraints upfront rather than discovering them mid-installation. If you have a challenging property, it's a good idea to describe the layout in detail when requesting a quote so the site visit can be planned accordingly.