Southern Air
Cameron shows up personally for emergencies — one reviewer had a new unit installed the morning after their heat pump died.
Owner Cameron is directly involved in quotes, emergency callouts, and post-sale follow-up, which is the detail that keeps repeat customers coming back for both servicing and new installs. That said, three reviewers raised billing disputes on service calls — citing final invoices that didn't match what was quoted over the phone — so before booking a service or diagnostic visit, ask for a written itemised estimate that spells out the call-out fee, labour rate, and any travel charge separately.
Their work
What it's like working with them
Based on a sample of Google reviews (37 total)
“quote was not only more competitive than others we received”
What they help with
Based on what their customers hired them for
How they stack up
Context from 290 air conditionings in Hobart
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Southern Air
Cameron (Cam) and Ellie run Southern Air as a family partnership, with Cam handling on-site quotes, diagnostics, and installs while Maddie and the office team coordinate bookings and scheduling — a setup reviewers consistently single out for making the whole process feel organised from first call to job completion. The business covers split system and ducted heat pump installation, annual servicing, and commercial refrigeration and electrical work, and operates across greater Hobart including Old Beach and Glenorchy. Keegan, Jett, Jake, and Lochie are the installer crew most frequently mentioned by name, with reviewers praising their punctuality, tidy cleanup, and a habit of finishing ahead of schedule. Cam personally takes emergency callouts — one reviewer describes him arriving at 9:30am after an 8am call and arranging a next-day unit install in the middle of winter — which makes Southern Air a practical option when a heat pump dies at the worst possible time. Their quote pricing draws repeat praise for undercutting competitors, particularly on heat pump supply-and-install packages, and they handle both investment properties and family homes. Worth noting: a handful of reviews — spread across both the previous and current ownership — raise concerns about servicing charges not matching verbal quotes, so it pays to get the full cost breakdown in writing before work begins.
Best for: urgent same-day or next-day heat pump replacement in winter, competitive supply-and-install quotes on split system or ducted heat pumps, and ongoing maintenance for both residential and small commercial properties.
Location
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Claim This Profile — Free →Common questions about Southern Air
Does Southern Air handle emergency callouts when a heat pump breaks down in winter?+
Yes — multiple reviews confirm Cameron personally takes urgent callouts. One customer describes calling at 8am, having Cam on-site by 9:30am, and a new unit arranged for next-day installation mid-winter. For genuine emergencies, calling the office and asking for Cam directly appears to be the most effective route.
What areas around Hobart does Southern Air service?+
Reviews mention jobs in Glenorchy, Old Beach, and surrounding greater Hobart suburbs. Their Google listing is based in Glenorchy. If you're outside the immediate area, it's worth calling the office to confirm coverage and whether a travel charge applies — one reviewer noted a $19 travel fee on their invoice.
How competitive is Southern Air's pricing compared to other Hobart heat pump installers?+
Several customers say Southern Air's quotes came in lower than competitors for heat pump supply and installation — one reviewer specifically called out getting a quote and install done within a week after other local providers quoted higher. Servicing call-out pricing is less consistently praised, with a few customers flagging that verbal phone quotes didn't match the final invoice, so ask for a written itemised quote before booking any service visit.
Can Southern Air handle commercial properties, not just homes?+
Yes — reviews include a commercial property owner who uses them for ongoing maintenance and describes no hesitation recommending them, and another reviewer mentions them specifically for commercial refrigeration and electrical work. If you have specific commercial refrigeration or HVAC requirements, mentioning that upfront when you call will help them assign the right team.
Who will actually show up to do the work — the owner or subcontractors?+
Cameron handles quotes and emergency diagnostics personally. Installation work is carried out by a named crew — Keegan, Jett, Jake, and Lochie appear most frequently in reviews — who are praised for arriving on time, cleaning up, and finishing ahead of schedule. Ellie and Maddie manage office coordination and booking. It reads as a tight team rather than a revolving roster of subcontractors.