Glass Mates
Jack upgrades customers to better glass at the same price when available.
From 49 Google reviewsThe standout pattern is Jack's willingness to upgrade materials at the quoted price when better options become available, suggesting genuine customer-first approach rather than profit maximization. Both Jack and team member John receive specific praise by name, with Jack handling quotes and specialty work while John focuses on standard window repairs.
Their work
What it's like working with them
Based on a sample of recent customer reviews (49 total)
“stainless steel security screens”
“put better one for same price”
What they help with
Based on what their customers hired them for
How they stack up
Context from 66 glass & glaziers in Ipswich
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Glass Mates
Jack leads Glass Mates as the primary technician, with team member John handling window repairs and installations across Brisbane's western suburbs. The business specializes in emergency glass repairs, with multiple customers praising their rapid response during storms and weekend callouts. Reviews consistently highlight their work on security screens, sliding doors, shower screens, and custom window installations for both urgent repairs and planned renovations. Jack's approach focuses on clear upfront communication, precise measurements, and thorough cleanup, with several customers noting he upgrades materials at no extra cost when better options are available. The business serves both emergency situations and planned home improvements, from single window replacements to complete home builds requiring multiple screens and doors.
Best for emergency storm damage repairs, security screen installations, custom sliding door replacements, and homeowners needing reliable weekend or holiday glass services across Brisbane's western suburbs.
Location
Is this your business?
Claim your free profile to take control, start receiving booking requests via SMS, and stand out from competitors.
Claim This Profile — Free →Common questions about Glass Mates
Does Glass Mates provide emergency glass repair services?+
Yes, Jack from Glass Mates responds to emergency calls including weekends and public holidays. Multiple customers mention receiving same-day service for storm damage, with one customer having their window repaired within one business day after it shattered in recent storms. Reviews show they prioritize urgent repairs like broken windows from weather damage or accidents.
What areas does Glass Mates service around Brisbane?+
Based on customer reviews, Glass Mates services a wide area from Walloon in the west to South Brisbane, including Wacol, Redbank Plains, and surrounding suburbs. Reviews mention installations at locations ranging from rural Walloon to inner-city South Brisbane, suggesting they cover most of Brisbane's western corridor and beyond.
Who will handle my glass installation or repair?+
Jack is the owner and primary technician who handles quotes, specialty installations, and complex work like security screens and sliding doors. Team member John focuses on standard window repairs and installations, with customers specifically praising his punctuality and professional approach. Both technicians receive consistent positive feedback by name in customer reviews.
What do customers say about Glass Mates' pricing?+
Customers consistently describe the pricing as fair, reasonable, and competitive, with several mentioning good value for money. Two reviews specifically highlight Jack upgrading to better quality materials at the same quoted price, suggesting transparent pricing without hidden extras. Multiple customers mention being happy with both the price and the weekend/emergency service availability.