Zerotech Refrigeration and Air
Neil refuses to charge for callouts when he can't confirm the fault — and fixes what others give up on.
The 58-review lifetime average sits at 4.9★, which aligns with the all-5★ sample, but the small slice we can speak to means you should weigh that against the full review count on Google directly. If your primary concern is a one-visit fix from someone who stocks common parts and won't inflate the bill, asking Neil upfront whether he carries parts for your specific fridge or AC model is a practical first step.
Their work
What it's like working with them
Based on a sample of Google reviews (58 total)
“was here within the hour”
“charged me far less than the others who didn't fix the problem”
“replaced the cooler fan motor with van stock he already carries onboard”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Zerotech Refrigeration and Air
Neil, the sole operator behind Zerotech Refrigeration and Air, is the kind of technician worth keeping in your contacts — he's fixed fridge faults that stumped other repairers, including a tricky Westinghouse fan sensor fault diagnosed and resolved in under 30 minutes using parts he carries on the van. With roughly 26 years in the trade, he works across both refrigeration and air conditioning, covering residential and commercial jobs from his base in Mindarie. What sets Neil apart is his willingness to walk away without charging: one customer noted he inspected their fridge, suspected a temporary glitch, and refused payment entirely — saying repeat business mattered more than a single callout fee. He's also known for small-but-telling habits, like sweeping behind the fridge before the customer asks, explaining his diagnosis clearly, and responding within the hour for some jobs. As a sole trader, you're always getting Neil directly — no subcontractors, no hand-offs — which matters if consistency is important to you.
Best for: diagnosing fridge or freezer faults that other repairers have failed to fix, urgent same-day or next-day callouts in the Mindarie area, and homeowners who want a sole-operator technician with van-stocked parts who explains the problem clearly.
Location
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Claim This Profile — Free →Common questions about Zerotech Refrigeration and Air
What areas does Zerotech Refrigeration and Air service?+
Neil is based in Mindarie, WA, and reviews confirm he services that suburb directly. The broader service area beyond Mindarie isn't specified in the data available, so it's worth calling ahead if you're further north or south of the coastal strip. As a sole trader operating from a stocked van, his reach is likely tied to practical drive time from Mindarie.
How quickly can Neil typically attend a callout?+
Based on the reviews we analysed, response times are genuinely fast — one customer had Neil on-site within the hour of contacting him, and another had him there the following day for a fridge water leak. Response times will vary with his schedule, but same-day or next-day attendance appears to be realistic for urgent fridge and freezer issues in the local area.
What do customers say about Zerotech's pricing?+
Pricing feedback in the reviews is notably positive. Multiple customers mention Neil charges less than competing repairers, and at least one review describes him declining to charge at all after an inspection where he suspected the fault might self-resolve — something he explained by saying he valued repeat business over a single fee. That said, pricing isn't itemised in reviews, so it's worth getting a quote before work begins for larger jobs.
Does Neil carry spare parts on the van, or will there be a wait for parts?+
Several reviews suggest Neil stocks common components directly on his van. One detailed review described him replacing a Westinghouse fridge fan motor using van stock, completing the repair in under 30 minutes from arrival. This won't cover every part for every model, so if your appliance is older or an uncommon brand, it's sensible to mention the make and model when you first call so he can confirm availability.
Does Zerotech handle air conditioning as well as fridge repairs?+
Yes — the business name and Google category both include air conditioning, and the platform lists AC repair and service among Neil's services. The customer reviews available to us focus primarily on fridge and freezer work, so we can't speak to the depth of his AC experience from reviews alone. With roughly 26 years in the trade across both refrigeration and air conditioning, it's worth asking him directly about your specific AC system type when you call.