Factory Pools Perth
Multiple customers name the same staff members — Ben, Neha, Luke, Rachael, Paul — for specific contributions across each stage of the build.
That specificity suggests the department structure is genuinely experienced by customers rather than just described in a brochure. The lifetime 4.4★ rating sits below the 5★ average of this small sample, so there are almost certainly less positive experiences in the broader review pool that aren't reflected here — worth checking the full Google listing for any recurring concerns. When speaking with them, it's worth asking who your dedicated client liaison will be and how they handle communication if the installation hits a ground obstruction like rock, since that scenario comes up directly in the reviews.
Their work
What it's like working with them
Based on a sample of Google reviews (201 total)
“Neha our client liaison was thorough and provided lots of details”
“this was quickly rectified under warranty”
“the site was kept clean and tidy throughout”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Factory Pools Perth
With roughly 26 years in the ground in Perth, Factory Pools Joondalup operates a structured, department-by-department process for new pool installations — sales, client liaison, site inspection, installation, and post-handover support each sit with a named specialist rather than one generalist. Ben handles the initial planning visits and site-specific advice, particularly praised for working through awkward block shapes and access constraints. Neha manages client liaison through the construction phase, proactively chasing updates even when customers are hard to reach. Luke, the site inspector, focuses on precision during the dig and install — one customer credits him specifically for ensuring correct depth on a challenging site. Paul takes over at handover and appears to maintain an ongoing relationship with customers into the maintenance phase. For homeowners worried about coordinating around work schedules, rear-access requirements, or rock-hit delays, the reviews suggest the team communicates setbacks early rather than going quiet, and warranty issues like pump replacements are handled without the customer having to chase.
Best for: new fibreglass pool builds on awkward or access-constrained blocks, homeowners who want a structured multi-department process with named contacts at each stage, and buyers who value early communication about delays rather than reactive updates.
Location
Often needed together
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Claim This Profile — Free →Common questions about Factory Pools Perth
How does Factory Pools Perth handle communication during the build process?+
Multiple customers highlight proactive communication as a standout feature — specifically that potential delays are flagged in advance rather than discovered on the day. A named client liaison, Neha, is mentioned for following up even when customers were difficult to reach by phone. The process appears structured across departments, with different staff responsible for sales, site inspection, installation, and handover. If consistent updates matter to you, this appears to be one of the stronger points of their service based on the reviews available.
Can Factory Pools Perth handle difficult site conditions like rock or tight rear access?+
Yes — at least two reviews specifically mention challenging conditions including hitting rock during the dig and needing access through a rear neighbour's yard. In both cases, the installation team is described as resolving the issue promptly without significant disruption. Site inspector Luke is named specifically for precision work ensuring correct install depth on a difficult site. If your block has known complications, it's worth raising them early in the planning visit with Ben, who handles initial site assessments.
What happens after the pool is installed — is there support for maintenance?+
Paul, the handover specialist, is mentioned by name in one review with a customer noting he would 'probably be in our life forever helping out maintain the pool.' This suggests the post-handover relationship extends beyond a single appointment. However, we only have five reviews to draw on, so the full scope of ongoing maintenance support isn't clear from the data available — confirm the specifics of what's included post-handover when you speak with them directly.
Does Factory Pools Perth cover warranty issues like faulty equipment after installation?+
One review describes a pump fault that emerged after installation — it was resolved under warranty without the customer needing to escalate repeatedly. Rachael, a customer service contact, is specifically credited for following up with the third-party company involved and making sure the replacement was completed. That said, this is a single example from a small sample, so it's worth asking what the warranty process looks like for equipment faults before you sign a contract.
What areas does Factory Pools Perth service?+
The business is based in Joondalup and the name references Perth broadly, suggesting they operate across the Perth metro area. Reviews mention installations in the Joondalup area specifically. For exact coverage of your suburb, contact them directly — service radius for a pool builder can depend on logistics and scheduling rather than a fixed boundary.