Jim Russell Roofing Services
Jim personally answers weekend emergency calls — and turns up within the hour.
The standout practical signal for homeowners is emergency responsiveness: one reviewer describes a Saturday morning leak call answered and resolved within 90 minutes total, which is genuinely uncommon. The sample skews more positive than his lifetime average (all 5 are 5-star against a 4.6 overall), so there's likely a broader spread of experience across the full 61 reviews that this sample doesn't capture — worth scrolling through the full Google listing before committing on a large job. For a first contact, ask Jim directly about his current availability window and whether he subcontracts any part of larger restoration projects.
Their work
What it's like working with them
Based on a sample of Google reviews (61 total)
“Jim was there within the hour and had the problem resolved”
“replacing broken tiles with exact match even though the house is 20 years old”
“kept the site spotless”
What they help with
Based on what their customers hired them for
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Jim Russell Roofing Services
Jim Russell personally runs every job — from the initial inspection through to the follow-up call — which means the person quoting you is the same person on your roof. Reviews highlight two distinct types of work he handles well: same-day emergency leak repairs and more involved projects like full tile roof restorations, including sourcing exact-match replacement tiles on homes over 20 years old. His working style is hands-on and direct: he shows up on time, keeps the site clean, and prices transparently without hidden additions after the quote. Operating as a trust-structured entity registered for GST, the business has been trading for roughly 14 years, giving it a depth of local Kingsley-area experience that shows in his ability to match aged materials. For homeowners mid-renovation who need a trade they don't have to babysit, or those facing an urgent ceiling leak on a weekend, the reviews point to Jim as someone who picks up the phone and shows up.
Best for: same-day emergency roof leak repairs, tiled roof restorations on older homes requiring matched tiles, and homeowners who want a single point of contact from quote through to completion.
Location
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Claim This Profile — Free →Common questions about Jim Russell Roofing Services
Does Jim Russell Roofing do emergency callouts outside business hours?+
At least one reviewer confirms Jim responded to a Saturday morning emergency call within an hour and resolved a ceiling leak in under 30 minutes. This suggests he does take urgent calls on weekends, though availability will depend on his schedule. It's worth calling directly to confirm whether he offers after-hours callouts as a standard service. Having his number saved ahead of a problem is probably the best preparation.
What types of roofing work does Jim specialise in?+
Based on the reviews available, Jim handles both emergency repairs and more involved restoration work — specifically tiled roofs, including high-pressure cleaning and broken tile replacement. He's been noted for sourcing exact-match tiles on homes over 20 years old, which requires more effort than a generic repair. Reviews don't mention metal roofing or new-build installations, so if your job involves those, it's worth confirming scope with him directly.
What do customers say about Jim's pricing?+
Multiple reviewers mention transparent quoting with no surprise costs after the job is done, and at least one describes the pricing as 'very reasonable.' There are no complaints about pricing in the sample reviewed. For accurate pricing on your specific job, Jim offers on-site inspections before quoting, which reviewers say he conducts personally.
Will Jim Russell be the one doing the work, or does he use subcontractors?+
Every review in the sample refers to Jim personally — inspecting, quoting, completing the work, and following up afterward. This appears to be a sole-operator business where Jim is both the point of contact and the person on your roof. If you're considering a larger project and want to confirm whether any subcontractors are involved, it's a reasonable question to raise when he comes to quote.
How does Jim handle the worksite during and after a job?+
Reviewers specifically mention Jim keeping the site clean during work and leaving it tidy after completion. One customer noted that during a full house renovation, roofing was the one trade they didn't need to supervise or chase. If site cleanliness and low-supervision execution matter to you — particularly if you're coordinating multiple trades — this appears to be a genuine strength based on the reviews available.