Morisset Glass & Glazing
Troy and Liz regularly go from first call to finished job within a few hours — including shattered sliding doors.
The split between the two of them is worth knowing before you call: Liz manages bookings and quotes (reviewers mention she responds within minutes), while Troy does the physical work and is specifically praised for cleaning up after himself and not padding invoices when a job runs longer than expected. At roughly two years in business the review base is still modest, so if you want more than 28 data points before committing, that's reasonable — but the consistency across those reviews is unusually tight for a young trade business.
Their work
What it's like working with them
Based on a sample of Google reviews (28 total)
“stuck to their quote even with the muck around”
“Had a sliding door replaced with Hush glass which made a big difference”
What they help with
Based on what their customers hired them for
How they stack up
Context from 237 glass & glaziers in Lake Macquarie
Credentials & background
Sourced from 4 public records so you don't have to look them up yourself
About Morisset Glass & Glazing
Troy is the hands-on technician customers mention by name for window repairs, glass panel replacements, balustrade work, and same-day emergency callouts — while Liz handles the office side, fielding calls and coordinating scheduling with the responsiveness that keeps showing up in reviews. What sets this operation apart is their turnaround time: multiple customers report going from first contact to completed job within a couple of hours, including one case where a sliding door that had exploded was taped, transported to the workshop, and refitted the same day. They've handled more obscure jobs too — sourcing replacement glass for a woodheater and fitting perforated metal security screens alongside standard glazing work — which suggests a broader problem-solving capability than a typical residential glazier. The team is comfortable with hush (acoustic) glass upgrades for noise reduction, shower screen replacements, and both repair and full replacement of sliding doors, so they span maintenance jobs and small upgrade projects equally well. Reviews consistently mention cleanup after the job and sticking to quoted prices even when a job turned into more work than expected — two things that matter a lot when you're dealing with broken glass in a living area. Based in Morisset, they're a practical fit for Lake Macquarie homeowners who need something fixed quickly and don't want to wait a week for a large glazing company to schedule them in.
Best for: urgent same-day glass emergencies in the Lake Macquarie area, residential window and sliding door replacements, and homeowners who want a direct line to the tradesperson actually doing the work.
Location
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Claim This Profile — Free →Common questions about Morisset Glass & Glazing
How quickly can Morisset Glass & Glazing respond to a broken window or door?+
Based on multiple reviews, same-day response is common — several customers report getting a call back from Liz within minutes of an online or phone enquiry, with Troy on-site within a couple of hours. One reviewer described a shattered sliding door being taped, transported to the workshop, and refitted the same afternoon. Emergency callouts appear to be a genuine strength rather than a marketing claim, though availability will depend on their workload at the time, so it's worth calling rather than messaging if the job is urgent.
What types of glass work does the business handle?+
Reviews cover a wider range than basic window repair: sliding door replacements, shower screen installations, glass balustrades, window resealing, acoustic (Hush) glass for noise reduction, perforated metal screen swaps, and even sourcing replacement glass for a woodheater. They operate from a workshop, which means they can transport and refit doors or panels that need off-site cutting or adjustment. If you have an unusual glass job, it's worth calling to check — reviewers specifically mention they handled problems other suppliers couldn't easily solve.
What do customers say about pricing?+
Pricing comes up positively across multiple reviews, with words like 'fairly priced,' 'good price,' and 'reasonable' appearing regularly. More specifically, one reviewer noted they stuck to the original quote even after the job turned into more work than expected — a meaningful signal for anyone nervous about scope creep on a glazing job. There's no mention of itemised quote breakdowns in the reviews, so if you want a written quote before work starts, it's worth asking Liz for one upfront.
Who will I be dealing with at Morisset Glass & Glazing?+
The business appears to run as a tight two-person operation: Liz handles phone and online enquiries, scheduling, and follow-up, and is specifically praised for being responsive and easy to communicate with. Troy is the technician who comes to site and is mentioned by name in several reviews for arriving on time, doing clean work, and being polite. Knowing this upfront means you can expect direct contact with the people actually doing the job rather than going through a call centre.
Does Morisset Glass & Glazing service areas outside Morisset?+
Reviews don't specify exact service boundaries, so it's not possible to confirm from customer feedback alone. Given they're based in Morisset in the Lake Macquarie area, they likely cover surrounding suburbs, but the safest approach is to mention your location when you call or enquire online. Liz has been noted for responding quickly to initial enquiries, so you should get a clear answer on coverage without much wait.